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Product Services Operations Analyst

2 weeks ago

Solihull B DL, United Kingdom Correla Full time

Discipline:

Standard

Job type:

Permanent

Job ref:

009662

Correla are looking for a Product Service Operations Analyst to join the Saas Team.

Salary: circa £38,000 (advertised salary achievable for a candidate fulfilling all role criteria)

Job Type: Permanent

About us

In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.

Correla is derived from correlation, because we're all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.

Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.

About the Role

  • Assist in monitoring and managing operational activities for allocated product(s), following ITIL principles and service management best practices to help maintain a trusted SaaS service.
  • Own the production, maintenance, and accuracy of service dashboards, KPIs, SLAs, and performance reports.
  • Produce and maintain operational reporting packs that support regular service review meetings and provide usage and performance insights to Product Owners.
  • Support collaboration between Product, Engineering, Customer Success and Service teams by providing structured updates, maintaining action logs, and ensuring follow-through on outstanding issues.
  • Work with Product and Engineering Teams to organise and document the transition of new features into live service, ensuring standards, approvals, and checklists are completed.
  • Identify and contribute to improvements across processes, reporting, documentation, and service workflows to enhance operational efficiency and customer experience.
  • Maintain operational calendars, organise service reviews, track risks and issues, internal service documentation, and help keep the team structured, organised, and proactive.

About You

  • You will be excellent at managing tasks, tracking multiple workstreams, maintaining clear documentation, and keeping teams coordinated.
  • You will be competent in creating and maintaining dashboards, including trend analysis and preparing insights.
  • You will have strong communication skills, able to present updates clearly and maintain a positive working relationship across internal stakeholders.
  • You will be proactive in spotting potential issues, raising concerns, and supporting root-cause analysis and improvement activities.
  • You will have foundation-level experience or knowledge of ITIL or recognised service management frameworks is an advantage but not essential.
  • You will have experience working in a technical, SaaS, or service-oriented environment.
  • You will understand the importance of service quality, customer trust, and timely issue management.

What we offer

Locate for your day

Uncapped annual leave

6-12% Pension Contribution

Private Healthcare

Wellbeing Services

And more

At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.

Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.

Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability. We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.