Team Manager- Hospital

The job role at St Giles Trust involves supervising up to eight service delivery practitioners within the Violence and Exploitation Pillar, focusing on trauma-informed support for vulnerable children and young adults in hospital and health-based settings. The position requires safeguarding expertise, leadership skills, and alignment with St Giles' values of equity, inclusion, and lived experience.

Responsible to:

Operations Manager – Hospital and Health (Violence and Exploitation)

Team: Violence & Exploitation Pillar

Responsible for:

Up to 8 service delivery practitioners

Hours:

Full time or part time (35 or 17.5 hours per week)

Fixed-term contract until 31/03/2026 (with the possibility of extension)

Grade:

Band 4-5

Location:

Hybrid with regular travel between Luton and Dunstable and Bedford Hospitals

Holiday:

30 days + bank and statutory holidays (pro-rated if part time)

Salary:

£29,000 per annum

Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.

Application Deadline:

Thursday, 30th October 2025 at 9.00am

We will be shortlisting and interviewing candidates on a rolling basis. We reserve the right to close this position at any time.

Please note this role requires Enhanced Children with the Child Barred list.

St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities – we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.

Role Outline -You will be part of the Services Directorate, supporting delivery of services that prevent and respond to youth violence and exploitation. You will supervise and coach practitioners delivering our Hospital and Health-based services across Emergency Departments, Major Trauma Centres, and community health settings. You will ensure high-quality, trauma-informed, young person-led support is provided at reachable moments, when children and young adults are most vulnerable. You will promote safeguarding, inclusive leadership, and evidence-informed practice while building strong partnerships with clinical teams and ensuring service quality, compliance, and impact.

• Leading day-to-day service delivery across hospital and health-based settings to meet contract requirements and organisational values.
• Delivering and supporting trauma-informed, co-produced, and developmentally appropriate interventions for children and young adults following incidents of violence, exploitation, or acute crisis.
• Maintaining strong local partnerships with NHS Trusts, hospital safeguarding teams, Violence Reduction Units, and other health professionals, representing the service in external meetings and forums.
• Acting as safeguarding lead for the team, ensuring alignment with both NHS and organisational safeguarding policies and promoting a proactive safeguarding culture.
• Providing line management, supervision, and coaching to up to 8 hospital-based or community-linked practitioners, including support for reflective and adaptive practice.
• Driving team performance against KPIs, outcomes, and quality standards, using data, case audits, and feedback from young people and partners to inform service improvements.
• Ensuring compliance with GDPR, NHS information governance standards, data protection policies, and reporting obligations including ISAs and DPIAs.
• Supporting implementation of service reviews, audits, and continuous quality improvement initiatives.
• Championing inclusive leadership and fostering a psychologically safe, equitable team culture.
• Supporting recruitment, induction, and training for staff working in health settings as required.
• Contributing to continuous service development through reflective practice, CYP voice, and practitioner feedback.
• Ensuring that confidentiality and security of information is maintained in accordance with our Confidentiality, Data Protection, IT, and Security policies.
• Promoting sustainable working practices and reducing the environmental impact of St Giles' work.
• Demonstrating an understanding of and commitment to St Giles values and to equality, diversity, and inclusion.
• Demonstrates a strong understanding of St Giles approach to employing and developing lived experience including how it is applied in line with our values.

In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the criteria outlined in the Person Specification. In your statement, please address the following three areas:

• Experience, Knowledge & Qualifications – Give examples of your professional and/or voluntary experience, highlighting how you meet the criteria.
• Skills & Abilities – Explain the skills you bring to this role and how you have applied them in practice.

• Personal Qualities & Values – Describe the personal attributes and values you would bring, including how you align with the values of St Giles.

• Experience, Knowledge & Qualifications

• In-depth knowledge of safeguarding policy and legislation affecting children and young adults, including transitional safeguarding.
• Experience acting as a safeguarding lead or first point of contact for delivery teams.
• Experience in delivering or supervising trauma-informed, strengths-based, and person-led services.
• Experience delivering services within or alongside hospital, emergency care, or health-based environments.
• Understanding of NHS safeguarding procedures, discharge planning, and the importance of intervention at reachable moments.
• Proven ability to lead diverse frontline teams and manage performance in high-risk, fast-paced settings.
• Experience with quality assurance tools, audits, and using data to improve service delivery.
• Understanding of service contracts, KPIs, and performance management in a health or community context.
• Strong relationship-building skills with hospital teams, safeguarding leads, VRUs, police, schools, and local authorities.
• Demonstrated ability to embed EDI into supervision, team dynamics, and service delivery.
• Experience advocating for teams and young people in multi-agency clinical or safeguarding settings.

• Experience maintaining compliance with data protection obligations, including NHS IG standards and service-specific protocols

• Skills & Abilities

• Ability to supervise and coach staff in complex, high-risk environments, including hospitals.
• Confident in managing safeguarding, clinical escalation, and multi-agency decision-making.
• Strong communication, planning, and organisational skills with attention to detail in healthcare delivery.
• Comfortable using data to support service quality, impact reporting, and continuous improvement.
• Capable of fostering inclusive, supportive, and accountable team cultures that reflect lived experience and trauma-informed practice.
• Ability to demonstrate a strong understanding of and commitment to lived experience and achieving impact for SGT clients, aligned with our organisational commitment to developing our Lived Experience ecosystem.

Personal Qualities -It is important to us to have kind, flexible, adaptable, and empathic individuals within the team. Therefore, your contribution to the organisation should be one that supports creating an inclusive and safe environment. You will consciously aim to use your position within the organisation for the enablement of others by creating a collaborative, empowering, respectful, and inspiring environment where people look forward to coming to work.

• In addition, the success candidate will:
• Have an interest in and commitment to the long-term success and development of St Giles
• Be flexible and adaptable
• Act as a role model for the organisation with integrity and a demonstrable commitment to upholding professional standards
• Demonstrate passion and approach all work in an enthusiastic way

• Please provide a written statement (maximum 1,000 words) showing how you meet the criteria outlined in the Person Specification.
• In your statement, please address the following three areas:
• Experience, Knowledge & Qualifications – Give examples of your professional and/or voluntary experience, highlighting how you meet the essential criteria.
• Skills & Abilities – Explain the skills you bring to this role and how you have applied them in practice.
• Personal Qualities & Values – Describe the personal attributes and values you would bring, including how you align with the values of St Giles.

In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

1. Download the application form below

2. Complete the application form, including the personal statement in relation to the job description.

3. Once completed, please return it by email to Please include the Job Title and Job Code in your email subject.

4. The deadline for this job application is Thursday, 30th October 2025 at 9.00am

Application Form

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.

Tianna Graham

People Business Partner