Landside Transport Duty Manager

2 weeks ago

Building Hounslow Middlesex TW UA, United Kingdom Heathrow Employment & Skills Academy Full time £40,000 - £80,000 per year


Worldwide Flight Services is seeking a Landside Transport Manager to support the current transport operation with the operational management and compliance of a major Road Feeder Service (RFS) network. You will be working under the guidance of the Landside Transport Manager, and will be managing a team of 5/6 staff members, and circa 40 trucks. You will act as the first point of contact for customers, main hauliers, having a strong focus on planning, customer satisfaction, communication and overall responsibility for Transport operations. 

Your main responsibilities on a day to day basis will be (but not limited to):

Responsible for ensuring a coherent interface between every area of the operation to ensure efficiency and effectivenessMotivate and develop planners to equip them with the skills to manage their teams of driversEnsure compliance with all Transport legislations and Health & Safety requirementsBe responsible for communication throughout the transport operationPropose and implement changes to the operation to improve efficiency and/or levels of performanceEnsure a secure and safe environment for team members and assets Achieve efficiency through managing planning & controlling staff daily, and an ongoing basis through objectivesManage a team of c.60 drivers, along with planning teamsEnsuring key performance Indicators (KPIs) are achieved, including compliance, service, and financial targetsEnsuring compliance with statutory and Company safety standards

About You

To be successfully considered for this role you will need:

Experience in managing the invoicing process in a high volume and complex 

environmentAbility to use IT systems to process, track and report activitiesGood numeracy skills to handle payroll calculationsStrong written and verbal communication skills Ability to prioritise and multitask in a complex operational environmentExcellent attention to detail Focus on providing excellent customer service to internal and external stakeholdersExcellent time management and organisational skills Comfortable in using the Office package, including Excel

About The Company

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents. Within the UK division, boasting a workforce of over 700 individuals spread across 19 strategic sites nationwide, WFS don't just envision success; WFS engineers it. Their vision is to empower their people, ignite innovation at every turn, and revolutionise the industry with an unwavering commitment to customer satisfaction.

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