IAM IGA Support Engineer

2 days ago

Leeds, Leeds, United Kingdom ST Global Tech LLC Full time

IAM IGA Support Engineer

Leeds, England, United Kingdom

6-12+ Months contract

Rate: 230 GBP/Day Inside IR35

As a Support Engineer in the CSO IAM IGA team, responsibilities include:

  • Provide operational support and maintenance for Oracle Identity Manager and SailPoint IdentityIQ platforms.
  • Address and resolve identity lifecycle issues, access provisioning failures, and integration errors across a diverse range of IAM systems and platforms.
  • Monitor system health, performance, and logs to proactively identify and address potential issues, and working towards a root cause solution.
  • Collaborate with engineering, security, and application teams to ensure seamless identity governance and compliance.
  • Be involved in processes concerning organisational transformations, such as testing, documenting, and coordinating change schedules with other teams.
  • Maintain user documentation and knowledge base articles to support operational excellence and information dissemination.
  • Ensure alignment with security policies, standards, and regulatory requirements in all IAM activities.

What you'll need

To succeed in this role, you should have:

  • Proven experience supporting Oracle Identity Manager and / or SailPoint IdentityIQ in an enterprise environment.
  • Strong understanding of identity lifecycle management, access certification, and role-based access control.
  • Experience with directory services (LDAP, Active Directory) and identity protocols (SAML, OAuth, OpenID Connect).
  • Ability to analyse logs, debug issues, and perform root cause analysis.
  • Strong communication and documentation skills, with the ability to work collaboratively across teams.
  • A proactive approach with a focus on continuous improvement and operational resilience.
  • Collaboration and communication skills, with a demeanour geared towards achieving common goals and a passion for secure engineering.

It would be great if you also had…

  • Experience with integrating cloud applications (e.g., Azure AD, Workday, ServiceNow) into IAM platforms.
  • A background in data analysis with experience of SQL to extract and interpret data.
  • Exposure to Oracle Identity Manager customization (event handlers, adapters, scheduled tasks).
  • Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow).
  • Understanding of regulatory frameworks (e.g., SOX, GDPR) and their impact on identity governance.
  • Understanding of Active Directory Federation, LDAP, OAuth, SAML, CyberArk.

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