EMEA Client Support Specialist

At peopleworth, we strive to cultivate work environments where individuals and performance can flourish. As part of a diverse team, we are excited to announce an opportunity for a dedicated EMEA Client Support Specialist.

Role Overview
The EMEA Client Support Specialist will serve as the primary point of contact for clients across the EMEA region. You will be responsible for delivering exceptional support experiences by addressing client inquiries, resolving issues, and coordinating with internal teams to ensure client success. This role is integral to maintaining strong client relationships and enhancing satisfaction metrics.

Key Responsibilities

• Provide timely and effective support for client inquiries through various communication channels (email, chat, phone)
• Troubleshoot and resolve client issues related to our products and services while maintaining a high level of professionalism and empathy
• Develop and maintain deep product knowledge to assist clients optimally and provide solutions that foster their success
• Collaborate with sales, delivery, and product teams to relay client feedback and identify opportunities for product and service enhancements
• Manage client documentation and maintain accurate records of interactions in our CRM system
• Assist in the development of knowledge base articles and client resources to improve the self-service experience
• Gather insights from client interactions to identify trends and help guide improvements across all support functions
• Participate in training and continuous learning to stay updated on product changes and support best practices

Requirements

• Proven experience in client support, customer service, or a related field within a technology or educational environment
• Strong verbal and written communication skills in English, with additional proficiency in other EMEA languages being a plus
• Experience with CRM systems and support tools, particularly in a remote working model
• Problem-solving orientation with a knack for resolving complex client issues while maintaining high service standards
• Ability to work collaboratively with cross-functional teams to meet client needs and drive the overall success of support initiatives
• Detail-oriented with excellent organizational skills and the ability to manage multiple priorities effectively
• A passion for client success and the ability to empathize with client challenges and aspirations

Benefits

• Collaborative, people centred performance culture
• Opportunities to grow in a fast paced environment
• Supportive environment that values service others with excellence

Our Recruitment Process
The peopleworth Employer Group follows a fair, transparent, and multi stage recruitment process designed to ensure mutual fit.

• Application Submission: Complete the online form and answer brief application questions.
• Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
• Video Interview Stage: You will be invited to record short responses to 3 to 4 role specific questions.
• Live Interviews: Shortlisted candidates join first round interviews and, where applicable, further rounds depending on the role.
• Final Shortlist and Verification: Reference and background checks are completed.
• Offer and Contracting: Successful candidates receive formal offers and contract documents.
• Pre boarding and Onboarding: Once accepted, you will complete a pre boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement and timely feedback.