Digital Workplace Field Engineer

2 weeks ago

Walsall WS PD, United Kingdom South Staffordshire PLC Full time £27,000 per year

Job Title: Digital Workplace Field Engineer

Salary: £27,000 dependant on experience

Hours: 37 hours per week

Location: Walsall

Join South Staffordshire Plc as a Digital Workplace Field Engineer to work across an array of technologies to support our employees.

About us:

At South Staffordshire PLC, we're a leading utilities and infrastructure services company committed to providing exceptional services to our customers across the UK. Our dedicated Group Services (IT) team plays a crucial role in ensuring our network infrastructure remains cutting-edge, reliable, and secure. We take pride in fostering a collaborative and innovative work environment where talented professionals can thrive.

The Role:

As a Digital Workplace Field Engineer you'll be providing IT support to the circa 3000 employees we have based all around the country. You'll need to be the sort of person who's inquisitive, likes to problem-solve and is happy to get stuck in and fix things You'll need to be comfortable building relationships with people as you'll be out and about in the business trouble-shooting. You will be required to travel to our partnering offices 3 days a week in the Midland's region.

  • 2nd line support of escalated Service Desk tickets that require in-depth trouble shooting or hands-on interaction of devices across our offices in the midlands
  • Utilise ITSM tool to prioritise the impact of incoming cases
  • Anti-Virus and Systems monitoring
  • Supporting Users on both hardware and Software applications
  • Maintain security infrastructure including antivirus software
  • Administer Active Directory including Group Policies
  • Build and support Windows 10/11, iOS/Android devices, MobileIron, Intune, Autopilot, Deployment tools such as PDQ.
  • Basic network troubleshooting, TCP/IP and general WAN/ LAN.
  • Patching and input managing networking equipment
  • Assist in small project work alongside the Direct Delivery team

What you'll need:

  • Driving License.
  • A degree or IT qualification or extensive experience in a relevant field.
  • Great customer service skills.
  • Self-motivated to learn new technology.
  • Desire to gain new skills and experiences.
  • Customer service experience.

What you'll get in return:

  • A competitive salary up to £27,000 depending on your experience.
  • 25 days holiday + bank holidays, free on-site parking, on-site gym, on-site nursery childcare.
  • A supportive and collaborative work environment where your ideas and contributions are highly valued.
  • Contributory pension scheme.
  • Opportunity to enhance your skills and knowledge through professional development opportunities ensuring your ongoing growth.
  • A leadership structure designed to support your personal growth and development within the business.
  • The chance to make a meaningful impact on our company's success.

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