Medical Secretary

Priory Hospital Roehamptonis looking to recruit a Medical Secretary to join the team. This is afull time 37.5 hours role.

Priory Hospital Roehampton, a registered hospital in London, is a welcoming and highly respected rehab facility, offering expert mental health and addiction treatment.

We support people facing a wide range of mental health challenges, providing specialist care for depression, anxiety and addictions. Our team offers tailored treatment for substance addictions, including alcohol, cocaine and heroin, as well as behavioural addictions like gambling. We also provide outpatient support for adults with eating disorders.

For young people, we have a dedicated young people's mental health inpatient service across two specialist wards - Richmond Court and Kingston Court - where we provide expert care in a supportive environment. We also offer private autism assessments for children.

You'll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn't involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Provide efficient and effective administrative support to the hospital and particularly the medical team. This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, Insurers, GPs and Commissioners regarding specific patient details and invoicing.
• To provide cross cover within specified Medical Secretaries teams, as assigned by your line manager.
• Provide exceptional customer service to our patients, ensuring a positive customer experience.
• You will be required to accurately record Independent Consultant time to ensure appropriate invoicing controls are in place for the hospital. Independent Consultant Time is designated as time you spend completing tasks assigned to you by a Consultant.

You can find additional information in the attached job description.

Our work is rewarding but can be challenging, so resilience is key. No two days are the same Your natural empathy will help you support others through both the highs and lows.

The ideal candidate will have excellent computer and Microsoft Office skills, with the ability to audio-type, alongside a solid understanding of medical terminology. They will be passionate about providing a high-quality service to the hospital, demonstrating strong organisational skills, the ability to prioritise their own workload, and a keen eye for detail. As a team player, they will contribute positively to the department while maintaining the highest levels of confidentiality and integrity, making a real and lasting difference for everyone we support. In terms of experience, they will have a background in administration, customer service, clinical work, or a related field, and will be comfortable working collaboratively within a team to ensure the smooth running of the department. While most tasks will follow existing procedures and processes, the role also requires adaptive thinking, particularly when supporting patients and their families.

For more information about the role, you can email

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on-site parking
• Supplemented meals
• 25 days annual leave plus bank holidays
• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.

Priory is the leading independent provider of mental health and adult social care in the UK. We support 26,000 people a year to move towards a healthier future so they can live their lives as fully and independently as possible. We treat more than 70 conditions, including depression, anxiety, and eating disorders, as well as children's mental health, across our nationwide network of sites. We also support autistic adults and adults with a learning disability, Prader-Willi Syndrome and brain injuries, as well as older people, within specialist residential care and supported living facilities.

With over 13,000 colleagues working at Priory, we have a long and prestigious history, and an unrivalled reputation for making a real and lasting difference to the lives of every individual in our care.

Priory is part of MEDIAN Group, a leading pan-European provider of mental health, specialist care and rehabilitation services, focussed on restoring quality of life through effective, evidenced and data-driven care.

Priory is committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, read more here.

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.

We kindly request that recruitment agencies do not contact us regarding this vacancy. Should we require assistance, we will reach out directly to our 'PSL'