Quality Assurance Administrator

Great People Work Here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to explore? Do you want the freedom to explore, and the opportunities to find new ways? If so, TwiningsOvo delivers.

We're looking for people who don't just come here to get the job done, but who have a focused dedication to the brand and work to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

As a Quality Assurance Administrator, your main role is to assist the Quality Team in maintaining and enhancing our Food Safety Management System (FSMS) and Quality Management System (QMS). You'll handle administrative tasks and ensure compliance with our site procedures and external requirements. Your responsibilities also include supporting the implementation, monitoring, and improvement of our integrated FSMS and QMS to meet factory policies, GMP standards, hygiene standards, and pest control requirements.

• Administer various aspects of Quality Management Systems, including managing non-conformances & CAPAs, audit management, document control, risk management, supplier management, and handling customer complaints.
• Providing back-up support to the Quality Coach and Quality Coordinator and general Quality & Compliance team objectives.
• Assist in managing the site's audit process, including conducting site inspections and supporting internal audits conducted by the Quality Team.
• Assist in updating site procedures and ensuring their effective implementation.
• Provide administrative support to the Quality Team, including organising meetings, maintaining records, and managing correspondence.
• Building and maintaining relationships with main Stakeholders in support of manufacturing and supply centre operations.
• Providing system support for the management of skills and personnel development as required.

• GCSE (or equivalent) in Science or Maths.
• An engaged and adaptable approach to work, with a commitment to continuous learning and improvement in the field of quality management and compliance.
• Intermediate to advanced MS Office systems.
• Ability to compile a letter/email to Internal and External stakeholders.
• Ability to interact with other teams on site.
• Positive engagement with a multidisciplinary team and different stakeholders.
• Self-motivated and capable delivering results in line with the business needs.

• Yearly bonus based on personal contribution and financial performance
• Flexible working options
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Onsite Gym and Wellbeing Centre
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• Bupa Private Medical Insurance

Twinings has become one of the world's most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.

More than 300 years later, the love of tea is still here - and so are we We still sell tea from Thomas's shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.

Our approach to Diversity, Equity & Inclusion

At TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it's how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.

Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity.

Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.