Control Room Operative

Closing Date 29 Oct 2025

The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.

We are currently looking for a Control Room Operative to join our team.

Company Benefits

We are an award-winning, world-class venue where our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include:

• An enhanced holiday scheme which increases with length of service.
• An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• An excellent occupational sick pay scheme.
• Free onsite parking right in the heart of the city centre.
• Employee Reward Platform.
• A dedicated wellbeing strategy to support staff when at work.
• 25 Qualified Mental Health First Aiders on site.

The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards:

• Disability Confident Employer
• Member of the Fair Employment Charter
• Real Living Wage employer
• Social value impact plan - last year we contributed over £6.4m
• Green Meeting's Gold Standard
• Sustainability Strategy
• Positively influencing biodiversity – in the grounds of our campus, we have 3 beehives
• Carbon Neutral Campus
• Accessibility Strategy
• AccessAble Guide

About the Role

As our Control Room Operative, you will have demonstratable experience in:

• Control room operations
• Incident management
• Incident reporting
• Awareness of evaluation procedures

The ideal candidate will hold both an SIA Door Supervisors and CCTV License.

Main duties of the role include:

• To proactively monitor, operate and evaluate ACCL CCTV surveillance systems to ensure the safety + Security of ACCL campus.
• Assist with the daily management of Incident Management software, HALO, maintaining accurate records of all Incidents and the actions taken.
• Assist in the coordination of evacuation and all other incident management procedures.
• Liaise with emergency services and other relevant stakeholders when necessary.

We highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, we're looking for someone who is:

• Pragmatic
• Resilient
• Influencing
• Confident
• A good communicator
• A strong team player

If you are a hardworking and committed professional ready to contribute to our continued success, we'd love to hear from you.

Join us at The ACC Liverpool Group and be part of something extraordinary.

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position.

Closing Date: 29 October

Interview Date: Week commencing 03 November

For further information, assistance, or to obtain information, please contact the People via email

Equality, Diversity & Inclusion

The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.

Control Room Operative Job Description (1) Control Room Operative Advert (3)