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Solution Consultant

2 weeks ago

Newbridge, Caerphilly County Borough, United Kingdom Executive Talent Full time £40,000 - £80,000 per year
Solution consultant providing support to the global sales teams and supports our Global Managed Payroll (GMP) Sales Team to interact and consult with customers to construct and sell the GMP Solution in a manner that is optimal for the Customer and us.

This position is primarily support for the Global Managed Payroll (GMP) team but will also apply to other divisions of the business, when applicable.

The Solution Consultant plays a key role within the Sales cycle which includes:
  1. Driving the Discovery process enabling us to understand the customer requirements at a good level of detail;
  2. Identifying areas where the customer may require additional support or services;
  3. Helping internal and customer teams to prepare for a successful implementation and ongoing customer experience;
  4. Supporting the Solution Design, Pricing, Contracting and other aspects of the Sales Process
  5. Demonstrating the technical components of the solution.
The Solution Consultant is a source of detailed knowledge who is able to question, listen and understand customer challenges, mapping those to our environment and preparing both parties for success.  The role requires a solid understanding of Payroll processes (ideally in a multi-country environment), eloquent communication and a team player mentality. 

Key Responsibilities:
  • Support Regional Sales Managers (RSMs) in the Sales Process using a variety of tools including Discovery Templates to uncover the customer's requirements (including those that the customer themselves may not initially be aware of);
  • Work with other internal teams/ stakeholders on the specific part of the solution where required
  • Deliver product demonstrations for all applications, configured where necessary
  • Prepare to deliver Solution Presentations as appropriate to best address prospect issues; ensure demonstrations are free of complications and maximize the usefulness of our solutions.
  • Participate with sales team members to identify strategic approach most likely to persuade prospect to buy.
  • Maintain thorough knowledge of our competitor's products, company direction, financial stability, plus any other detailed knowledge required to successfully carry out the role
  • Keep current with industry events, product offerings, etc.
  • Ensure the management team has up to date progress information at all times by regularly reporting on the progress with each prospect via phone conferences, pipeline reports and record keeping
  • Build and maintain thorough knowledge of all of our products & services and be considered a key resource for detailed knowledge by the sales team.
  • Provide input from prospect requirements/concerns to Product Marketing teams and development
  • Assist at trade shows, user conferences, as required
  • Support the defined RFI/RFP response process
  • Interact with sales, marketing and external customers.
  • Be aware of, and comply with, all corporate policies
 
Key Skills required:
  • A hungry self-starter who is able to work independently but primarily as part of a team
  • Questioning and listening skills to ask the right questions, uncover requirements and be able to map those requirements (or identify gaps)
  • An eloquent communicator who can maintain gravitas of communication
  • +2 years Solution Consultant experience or equivalent function with HCM, ERP Financials, CRM, or Payroll services or other complex solution-based sales environments
  • Experience of SaaS or Cloud based technologies
  • Broad business knowledge: ability to interpret and utilize industry information on competitors
  • Demonstrable experience in making formal presentations including ability to quickly redesign presentations and demos
  • Excellent written and verbal communication skills
  • Requires a willingness to work a flexible schedule.
  • Global Travel required
  • This role is for an Entrepreneurial, Enthusiastic and determined character