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Service / Parts Advisor Manager

2 weeks ago

Bristol BS, United Kingdom SS Garages Ltd Full time £30,000 - £38,000 per year

Role Summary

We are seeking an experienced and customer-focused Service / Parts Advisor Manager to oversee all customer service and parts operations for our small, but highly skilled, garage workshop. This is a crucial, dual-focused role: you will be the primary customer liaison for service bookings and advice, while also managing the parts supply chain to ensure the workshop runs smoothly and profitably. Your leadership in managing both the front and back ends of our service business is essential.

Key Responsibilities

Customer Service & Service Advising (Front End)

  • Customer Interaction: Be the first point of contact for all customers, managing telephone and in-person inquiries, bookings, and vehicle drop-offs/collections.
  • Advising & Upselling: Professionally advise customers on necessary repairs, maintenance work, and service schedules, generating estimates and identifying opportunities for additional service revenue.
  • Workshop Communication: Act as the vital link between the customer and the Workshop Controller/Technicians, ensuring all instructions, concerns, and estimates are clearly communicated and agreed upon.
  • Invoicing & Payment: Prepare accurate final invoices, explain work completed, and process payments efficiently.
  • Customer Retention: Manage the follow-up process to ensure customer satisfaction and loyalty.

Parts Management (Back End)

  • Inventory Control: Manage the overall parts department, ensuring stock levels are optimized to meet workshop demand without excessive holding costs.
  • Ordering & Logistics: Source, order, and track parts for all service jobs, negotiating with suppliers to secure the best pricing and delivery times.
  • Cost Control: Monitor parts expenditure and sales, ensuring accurate pricing on estimates and maximum profitability on parts margins.
  • Warranty/Returns: Manage the administration of parts returns and warranty claims efficiently.
  • Accuracy: Ensure all parts used are correctly allocated to job cards for accurate costing and billing.

Administration & Management

  • Process Improvement: Develop and maintain efficient service and parts management systems and processes.
  • DMS Management: Utilize the Dealer Management System (DMS) or garage software to manage bookings, parts inventory, invoicing, and customer records.
  • Compliance: Ensure all processes adhere to relevant consumer, warranty, and data protection regulations.

Essential Skills & Qualifications

  • Proven experience as a Service Advisor or Parts Advisor (or combined role) in an automotive environment.
  • Strong knowledge of automotive parts, terminology, and typical service/repair procedures.
  • Exceptional customer service and interpersonal skills—the ability to build rapport quickly is essential.
  • Excellent organizational and administrative abilities, with high attention to detail for managing inventory and invoicing.
  • Proficiency in using automotive DMS/Workshop Management Systems.
  • Financial acumen to handle cash, negotiate prices, and manage budgets.
  • A valid driver's license.

What We Offer

  • Competitive salary and performance-related bonus structure.
  • The chance to play a pivotal management role in a friendly, skilled small team.
  • Free MOT
  • Cost price car repairs

Job Type: Full-time

Pay: £30,000.00-£38,000.00 per year

Work Location: In person