Repair Sales Technical Manager

Date Posted:

Country:
United Kingdom

Location:
Liftec Express Andover, Unit 27, Focus 303 Business Centre, Walworth Industrial Estate, Andover, Hampshire, SP10 5NY

Role Overview
Drive the growth of repair sales across the UK by recognising opportunities within Liftec Express' maintenance portfolio and the wider market. Developing technically sound and commercially viable proposals, ensuring projects are delivered safely, profitably, and to customer satisfaction
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Sales & Business Development

• Proactively identify and pursue repair opportunities within Liftec Express' national service portfolio and new customer accounts.
• Prepare accurate and competitive quotations for lift repairs and component upgrades, ensuring compliance with technical and safety standards.
• Achieve national sales targets aligned to Liftec Express' revenue and profitability objectives.
• Build and maintain strong relationships with customers, consultants, and key decision-makers to drive repeat and referral business.
• Collaborate with Service Managers, Engineers, and Regional teams to assess lift conditions and identify repair opportunities.
• Negotiate repair contracts, terms, and pricing in line with company policy and commercial governance.
• Maintain accurate and up-to-date records of quotations, opportunities, and sales pipeline within the CRM system.

Technical & Commercial Expertise
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• Conduct site surveys and technical assessments to identify faults, component wear, and upgrade opportunities.
• Translate technical assessments into clear and customer-focused proposals that balance performance, safety, and cost-effectiveness.
• Ensure all repair quotations and proposals comply with EN81, LOLER, and Liftec Express EH&S standards.
• Liaise with suppliers and the engineering team to select appropriate materials, components, and specifications.
• Support the transition from sales to delivery by ensuring complete handover to the operations team.
• Develop lifecycle planning and sales campaign initiatives tailored to strategic portfolio assessment needs

Customer Experience

• Provide responsive, professional service and maintain regular contact with customers throughout the repair sales process.
• Follow up proactively on quotations and ensure customer queries are handled with urgency and clarity.
• Champion the Liftec customer experience by delivering value through quality, reliability, and transparency.

Teamwork & Collaboration

• Work closely with Service Managers, Engineers, and Finance to ensure timely completion and invoicing of repairs.
• Collaborate with marketing and leadership teams to develop regional and national repair campaigns.
• Ensure robust sales solutions that allow for profitable and efficient customer focused outcomes
• Share customer insights and market feedback to inform strategic initiatives and service improvement

To be successful in this role you will have:

• Minimum 3–5 years' experience in lift repairs, modernisation, or technical sales (preferably in the lift or building services industry).
• Strong technical understanding of lift systems, components, and safety standards.
• Proven record of meeting or exceeding sales targets in a technical or engineering environment.
• Excellent communication, presentation, and negotiation skills.
• Strong commercial judgement with the ability to balance profitability and customer satisfaction.
• Competent in using CRM tools, Microsoft Office, and quoting systems.
• Full UK driving licence and willingness to travel nationally.

Key Competencies (Liftec Values & Behaviours)

Ownership: Takes full responsibility for identifying and closing opportunities, delivering on commitments, and driving profitable growth.

Service: Puts the customer at the heart of every decision, responding with professionalism, urgency, and care.

Honesty: Communicates clearly and transparently with customers and colleagues, building trust through integrity.

Integrity: Acts ethically and consistently, upholding the highest professional standards in all interactions.

Excellence: Strives for quality and precision in every proposal, delivering solutions that enhance safety, reliability, and value.

What We Offer

• Competitive base salary with performance-based commission.
• A variety of employee benefits Pension/Death in Service
• Professional and technical development opportunities.
• The opportunity to influence the growth of a national, PE-backed independent lift company with a reputation for quality and reliability.

Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers.

Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed is found in all of our people who in turn, are our assets that make things happen for our customers. We strive to be the best which means we set big goals, rise to achieve them, and win as a team.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
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