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Lettings Administrator

2 weeks ago

Basingstoke RG EB, United Kingdom The Property Explorer Full time £25,500 - £26,500 per year

Lettings Administrator – Basingstoke

Salary: £25,500 to £26,500 per annum (depending on experience)

Hours: Monday to Friday, 9:00 am – 6:00 pm

Are you organised, proactive, and passionate about property?

We're looking for a Lettings Administrator to join our friendly and professional team in Basingstoke. The Property Explorer has a successful lettings portfolio across Basingstoke and the surrounding areas, with an excellent local reputation built on trust, communication, and results.

About the Role

You'll play a key role in supporting our lettings department — from conducting viewings and processing applications to managing tenancy renewals and compliance documentation. You'll also assist with maintenance coordination, deposit negotiations, and ensuring all properties meet current legislation.

Key Responsibilities

  • Register applicants for rental enquiries via phone and email
  • Conduct property viewings and present offers to landlords
  • Process tenant applications, including referencing and ID checks
  • Draft and issue tenancy and renewal agreements
  • Protect tenancy deposits and manage records using ALTO software
  • Liaise with landlords, tenants, and contractors
  • Assist with maintenance issues and safety certification renewals (Gas, Electrical, EPC)
  • Handle deposit negotiations and notices
  • Occasionally carry out property inspections

About You

  • Previous experience in Property Management or Administration (minimum 12 months preferred)
  • Excellent attention to detail and organisational skills
  • Strong communication and customer service abilities
  • IT literate (Word, Excel; ALTO experience beneficial but not essential)
  • A team player with a positive, proactive attitude
  • Full UK driving licence and access to a car

What We Offer

  • Competitive salary
  • Full training and ongoing support
  • Opportunity to develop your property career with an established, reputable agency
  • 20 days holiday plus bank holiday and Christmas holiday
  • Mileage can be claimed back at 0.45p per mile

If you're looking for a varied, rewarding role in a supportive environment — we'd love to hear from you.

To apply, please send your CV to , or apply through Indeed with your CV.

Job Type: Full-time

Pay: £25,500.00-£26,500.00 per year

Ability to commute/relocate:

  • Basingstoke RG21 4EB: reliably commute or plan to relocate before starting work (required)

Experience:

  • Administration: 1 year (preferred)

Work Location: In person