Credit Controller
13 hours ago
Credit Controller - (DIRECT applications ONLY - No agency at this time)
Location: Dartford
Reporting to: Management Accountant
Department: Finance
Contract Type: Permanent / Full-time
Role Overview
The role requires a proactive and experienced Credit Controller to manage the credit and collections process within a dynamic facilities management environment. This role is critical in maintaining healthy cash flow and ensuring timely payments from a diverse client base, including government bodies and large corporate clients. The ideal candidate will have strong communication skills, a firm but diplomatic approach and a deep understanding of public sector and B2B credit management.
Key Responsibilities
Credit Management & Collections
- Monitor and manage the company's accounts receivable ledger.
- Chase outstanding payments via phone, email and written correspondence.
- Build and maintain strong relationships with key client contacts to ensure prompt payment and resolve disputes.
Client Relationship Management
- Act as the primary point of contact for credit-related queries from clients.
- Understand client contract terms and billing cycles to ensure accurate invoicing and timely collections.
- Liaise with internal departments (e.g. operations, contract management) to resolve billing issues.
Reporting & Analysis
- Prepare regular aged debt reports and cash collection forecasts.
- Highlight high-risk accounts and recommend appropriate action.
- Support month-end reporting and assist with audit requirements.
Process Improvement & Compliance
- Ensure compliance with company credit policies and procedures.
- Recommend improvements to credit control processes and systems.
- Maintain accurate records of all communications and actions taken.
Qualifications & Experience
- Proven experience in credit control, ideally within facilities management or a service-based industry.
- Experience dealing with government contracts and large corporate clients.
- Strong understanding of invoicing, payment terms, and dispute resolution.
- Proficiency in financial systems (e.g. SAP, Oracle or similar ERP) and Microsoft Excel.
Skills & Attributes
- Excellent communication and negotiation skills.
- Strong attention to detail and analytical thinking.
- Ability to work independently and manage multiple priorities.
- Professional, confident and resilient approach to collections.
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