Case Manager

6 days ago

Warrington, Warrington, United Kingdom Altum HR Full time

Debt Case Manager


Warrington, WA1 1GG

Starting Salary -
£25,806 per year


Full-time or Part-time | Permanent

Are you an organised, customer-focused professional with strong negotiation skills? We're looking for a
Debt Case Manager
to join our team in Warrington. This is a fantastic opportunity to build your career with structured training, salary reviews, and real progression opportunities.

What you'll do:

  • Negotiate repayment terms
    while maintaining a professional, empathetic approach.
  • Draft letters and emails
    to keep customers updated throughout the process.
  • Ensure compliance
    with legal and company policies at every stage.
  • Collaborate
    with internal teams to ensure smooth case progression.

What we're looking for:

  • Excellent
    communication and negotiation skills
    .
  • Experience in
    debt collection, customer service, or case management
    .
  • Strong
    attention to detail
    when handling sensitive information.
  • Confident using
    Microsoft Office and case management systems
    .
  • Ability to work both
    independently and in a team
    .

What's in it for you:

  • Salary progression:
    £25,806 starting salary, rising to £26,928 after 6 months (subject to targets), with further reviews for future achievements.
  • Work-life balance:
    After training, you can work from home on Fridays.
  • Structured hours:
    37.5 per week | Fridays 08:00–16:30 and one in three Wednesdays 09:30–18:00.
  • Career development:
    Ongoing training and clear progression pathways.
  • Great benefits:
    Access to a Medicash cash-back scheme, 28 days holiday (including Bank Holidays), and pension contributions.

If you're a proactive problem-solver with a customer-first mindset, we'd love to hear from you

Apply now and take the next step in your career.

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