Onsite Customer Service Advisor

1 week ago

London, Greater London, United Kingdom CitySprint Full time £347,908 - £349,656 per year

Onsite Customer Service Advisor | London | Fixed Term Contract for 12 months
Salary:
£28,967.52

Location:
Associated News Northcliffe House 9 Derry Street London

Shifts:
Monday to Friday,8 am to 5 pm

Benefits and perks:

  • An impressive holiday allowance that rises in line with your years of service.
  • Additional day off for your birthday so you can celebrate in style.
  • Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
  • Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
  • Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
  • Look after your wellbeing with access to a health and wellness program.
  • Make the most of 'Medicash Perks at Work' – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
  • Our ride to work scheme means you can keep fit while saving money – what's not to like?

CitySprint is on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers' needs than ever before

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.

This is where YOU come in
CitySprint has an exciting opportunity for an Onsite Customer Service Advisor in the client location.

You will be working alongside our customer at their place of work, you will provide excellent customer service to customers wishing to place bookings; to resolve queries at the first point of contact and to ensure that customers receive a prompt and courteous service.

Main responsibilities within the Onsite Customer Service Advisor:

  • Confidently dealing with all incoming courier calls, internal calls and control requirements quickly, courteously and efficiently at all times.
  • Be able to resolve and direct customer, courier, and control queries by effectively communicating with other departments.
  • Representing CitySprint as a best in class supplier.
  • Delivering a high level of customer service whilst demonstrating CitySprint's core values.

The ideal candidate will have:

  • Excellent communication skills, both verbal and written.
  • Confident phone manner.
  • Strong problem-solving abilities and attention to detail.
  • MS Office - including Excel, Word & PowerPoint.
  • Flexible, self-motivated and able to work with minimum supervision.
  • Experience working in a fast-paced environment.
  • Ability to work autonomously where required.
  • Adapts positively to change.
  • Ability to reprioritise tasks/workload in line with changing business needs.

If this Onsite Customer Service Advisor role sounds like you, we really want to hear from you

Additional information:
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

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