Senior Client Performance Lead

2 weeks ago

Leeds, Leeds, United Kingdom NHS Shared Business Services Full time £35,000 - £40,000 per year

Make a real impact in the NHS. Drive transformation. Deliver best practice

NHS Shared Business Services (NHS SBS) is seeking a dynamic and experienced Senior Client Performance Lead to join our Client Performance Team. Leading the delivery of remarkable solutions for migrating and existing NHS SBS client organisations in Purchase to Pay.

Partner with clients and teams, to build operational improvements, following NHS SBS practices

What you'll be doing:

  • Leading Process Impact Workshops to define scope and demonstrate NHS SBS systems and processes.
  • Designing and deliver tailored solutions that integrate NHS SBS systems with local client processes.
  • Collaborating with NHS SBS Operational teams to guarantee smooth migrations and process alignment.
  • Producing high-level documentation, managing risks, and maintaining implementation breakthroughs.
  • Delivering client training, support, and mentorship on best practice and process change.
  • Advising and supporting Client Performance Leads, assisting in their development and performance.
  • Seeing opportunities for revenue growth and process optimisation using lean principles.

What you'll bring:

  • Solid understanding of Oracle 12 and/or Fusion applications.
  • Deep understanding of Purchase to Pay (P2P) processes.
  • Shown ability to influence, negotiate, and communicate effectively.
  • Experience in project delivery, process build, and client engagement.
  • Proficiency in Excel and familiarity with NHS organisational processes.
  • Ability to travel and work away from home as required.

It would be great if you had:

  • Project Management experience, ideally with PRINCE2 certification.
  • Experience delivering training and organisational change initiatives.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you

Employment Type:
Full-time, Permanent

Location:
Anywhere

Security Clearance Level:
DBS

Internal Recruiter:
Rachel

Salary:
circa £35,000 per annum (depending upon experience and development needs)

Benefits:
25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

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