Ceremony Team Agent

Ceremony Team Agent | 9247 | Permanent Contract – 2 Positions Available | 37 hours per week | £25,583 - £25,989 per annum | Scale D | Norwich

An excellent opportunity to join a dedicated and enthusiastic team within the Norfolk Registration Service, based at County Hall, Norwich, in a challenging yet exciting environment. We are seeking a Ceremony Team Agent to be part of our County-wide team dealing with the administration for all our legal and non-legal ceremonies.

If you are a 'people person' who is looking for a role where you will engage with members of the public, mainly over the phone or on email, for what is very likely to be one of the most important days of their lives, then this is the role for you.

You will be the first point of contact to deal with any requests for assistance or guidance regarding the ceremonies we offer. This is a customer facing role where you will be required to adapt your style of communication to your audience, demonstrate excellent communication skills and have experience of working with customers from all backgrounds.

The main duties of this role are to provide excellent all-round clerical, administrative and specialist support relating to ceremonies. A proven track record of working in a customer facing environment is required for this role, and if you have knowledge of sales, this is an added benefit. The aptitude to learn complex information quickly and put it into practice with speed and accuracy is essential. Cross-departmental communications are key to our business and are an everyday activity.

You must have first-class IT skills and be confident working with Microsoft Office, and have a good general knowledge of spreadsheets, Outlook, Teams as well as bespoke IT systems. You must be a self-starter and have the ability to work without direct supervision in an efficient, professional and responsible capacity. We like our team to be proactive and innovative and bring fresh ideas and enthusiasm to ensure we continue to grow and deliver the best experience we can.

The role will be mainly be based at County Hall, but once fully trained there will be opportunity for a mixture of office based and home working.

For an informal chat about this role prior to submitting your application, please contact Rachel Scase, Ceremony and Celebrant Team Leader -

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.

• Financial benefits such as:- ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

• A Blue Light card for Fire Service and Social Care Workers

• Relocation expenses (where applicable)

• An advance of your expenses if you travel for work

• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.

• Tax efficient ways of getting extra pension and new bikes

• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your or email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 19th November 2025 at 23:59

All other applicants closing date: 26th November 2025 at 23:59