Rent and Service Charge Officer

Location: Lincolnshire/Grimsby/Boston

Salary: £32,331

18 Months FTC

Do you have a real passion for excel and data processing?

Are you passionate about making a real difference to customer's lives by giving outstanding customer service?

We're recruiting …. Join Lincolnshire Housing Partnership as a Rent & Service Charge Officer and play a key role in delivering fair, accurate rent and service charge services for our customers.

This role offers excellent flexibility, with the majority of your work carried out from home. There will be occasional travel to our offices in Grimsby or Boston, giving you the chance to connect with colleagues and collaborate in person when needed.

What is LHP like to work for?

At LHP, we're committed to making Everyday Better—embedding continuous improvement in everything we do. Our culture is built on trust, respect, empathy, accountability and teamwork, and we focus on getting the basics right while listening and delivering what matters to our customers.

As an LHP colleague, you'll receive a whole bunch of benefits, including

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
• Great family leave and maternity policies enhancing colleague well-being and retention
• A superb employer salary sacrifices pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• A Cycle-to-Work Initiative promoting personal wellbeing and environmental awareness
• Discounted shopping vouchers through Westfield Health
• The ability to earn additional holiday days through full attendance
• Ability to purchase additional holidays
  Mental Health First Aiders across the business, let's be there for each other

You'd be an ideal candidate if you had…

• Strong analytical capabilities, with advanced proficiency in Excel and a keen eye for detail.

• Proven experience in roles requiring effective planning, organisation, prioritisation, and the ability to manage multiple tasks simultaneously.

• Strong digital literacy, with the ability to navigate systems confidently and use data to support decision-making - sourcing, collating, and interpreting management information to meet role objectives.

• A strong sense of pride in your work, with the motivation to problem solve and investigate further when required, a real self starter

• A methodical approach, with a clear understanding of the importance of adhering to policies, procedures, and financial controls.

AAT Qualified Level 2 or equivalent (desirable).

What would a typical week look like:

• Review and reconcile rent and service charge data.
• Respond to customer queries via email or phone, ensuring clear and timely communication and maintaining a positive experience.
• Attend a virtual team meeting to discuss priorities and share updates.
• Work on annual rent-setting calculations and service charge reviews, ensuring compliance with policies and legislation.
• Analyse large datasets in Excel to check accuracy and identify any anomalies.
• Collaborate with colleagues in Finance and Housing teams to confirm property details.
• Prepare rent and service charge calculations for new or re-let properties.
• Review data Open Accounts and run reports if required.
• Join a cross-departmental call to resolve any outstanding queries.
• Support internal or external audits by providing requested documentation.
• Review cost allocations and ensure correct charges are reflected against properties and schemes.
• Identify opportunities for process improvements and share ideas with the team.
• Finalise reconciliations and ensure all tasks are completed within agreed timescales.
• Take some time out from your desk and meet LHP colleagues on a Neighbourhood walkabout.
  Plan priorities for the following week and complete any required compliance training.

Please see the job description attached for the full responsibilities.

How do I Apply?

Please upload your most recent CV and complete the supplementary questions, showcasing how your values, experience, knowledge, and skills make you the perfect fit for the Rent & Service Charge Officer role. Tell us what sets you apart

Closing date is 10th December 10am.

As part of the assessment process you'll be invited to a face to face interview, where there will be an Excel Skills Assessment and values and competency based interview.

Finally some key Information

At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.

It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at for a friendly chat

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.

To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process

All offers of Employment is subject to a DBS Check and Satisfactory References