Transition Project Manager

2 weeks ago

Liverpool, Liverpool, United Kingdom International Business Solutions Consult Full time £30,000 - £60,000 per year
Job Description

Key essentials for all roles:

  1. Transition PM - Payments Processing, business focused over IT
  • Able to adapt culturally
  • Business minded first. Technology second
  • 90% hands on – 10% delegation
  • Huge focus on deadlines and time scale

EXIT AND TRANSITION MANAGER

one with experience leading tech services transitions (SIM, AMS, Hosting, etc), one with experience in Contact Centre/Back Office and one with experience in Financial Processing/reconciliation or general finance experience)

Purpose:

Deliver seamless transfer of services from incumbent to new service provider and ensure all operational activities to exit from incumbent are completed to plan

Duration: 12 months rolling

Direct Reports:

2:

  • Application Management Services and Hosting Services E&T Lead
  • Contact Centre Services and Document Management / Fulfillment Services E&T Lead

Role / Deliverables

During Procurement / lead up to Contract Award:

  • Manage discussions with incumbent on Exit (Service Transfer) Plan, ensuring a coherent, viable, joined up and complete plan is produced to cover all of the services
  • Review bidders proposed transition plans, ensuring they are comprehensive, viable, clear and joined-up for all the in-scope services
  • Review bidders proposed transition / set-up plan for Service Integration and Management (SIAM),ensuring it is comprehensive, viable and clear
  • Ensure there is alignment across incumbent and bidder Exit and Transition plans to deliver a joined-up approach to Service Transfer, with specific focus on SIAM
  • Define acceptance criteria for SIAM exit and transition deliverables and communicate
  • Ensure appropriate acceptance criteria are in place for all services exit and transition deliverables and that these are effectively communicated
  • As well as responsibility for the overall Exit and Transition Plan, take specific responsibility for transfer / set-up of Service Integration and Management services

Post Contract Award:

  • Manage full exit and transition to plan
  • Take specific responsibility for transfer / set-up of Service Integration and Management services
  • Co-ordinate required deliverables between incumbent and incoming service provider
  • Continue to work with Change Lead to ensure Client change plan is aligned to Exit and Transition Plan
  • Work with other programme team members to ensure deliverable due dates are aligned to plan and deliver to plan (eg. TUPE, asset transfer)
  • Manage acceptance of deliverables against DBS agreed criteria
  • Manage acceptance testing for service cut-over, ensuring approval for cut-over is only given once all required Client stakeholders have accepted service performance

Post Service Commencement with new service provider:

  • Manage service stabilization plan
  • Manage handover of services from the Programme to BAU
  • Manage closure of the exit and transition project (not the ST Programme), ensuring all project closure activities are completed

Ongoing throughout:

  • Capture lessons to be learned and identify action plans to ensure lessons are learned
  • Maintain complete, accurate and up to date documentation regarding the exit and transition activities
  • Build body of knowledge around the E&T activities, processes, documentation, etc such that this can be re-used on future transition of these and similar services

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