Senior Operations Leader

1 week ago

Swansea, City and County of Swansea, United Kingdom Driver and Vehicle Licensing Agency (DVLA) Full time


Location:
Swansea (Hybrid)


Salary:
£44,241 - A Civil Service Pension with an employer contribution of 28.97%


Contract Type:
Permanent – Flexible working, Full-time, Job share, Part-time

As Senior Operations Leader, the role will require you to lead and manage the Operational area to deliver excellent Customer Service, driving the delivery of Operational and Customer Services Directorate (OCSD) Key Priorities, Service Level Agreements, Secretary of State and Agency targets.

Key Responsibilities include, but are not limited to:

  • Support the achievement of key performance targets, performance, and quality standards
  • Continuously improve customer service by increasing efficiency and effectiveness
  • Effectively manage risks and customer complaints
  • Support the delivery of services through a variety of live or back-office channels

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

  • Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
  • 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
  • 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
  • Access to the staff discount portal.
  • Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
  • Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
  • 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
  • Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

  • Engaging teams and leaders in a fast-paced environment to achieve key performance targets and quality standards
  • Leading large Operational areas through significant change
  • Using diverse insights to improve team performance while demonstrating a customer-first mindset
  • Working at a Senior level to influence wider strategy around People and Customers

How to Apply


Read the full job description and apply here


Apply before 11:55 pm on Sunday 2nd November 2025

  • Senior Operations Leader

    1 week ago

    Swansea, City and County of Swansea, United Kingdom UK Government - Department for Transport Full time

    DetailsReference number429792Salary£44,241A Civil Service Pension with an employer contribution of 28.97%GBPJob gradeSenior Executive OfficerContract typePermanentBusiness areaDVLA - Operations and Customer Service Directorate - Contact CentreType of roleBusiness Management and ImprovementContact CentreOperational DeliverySenior leadershipWorking...

  • Team Leader

    6 days ago

    Swansea, City and County of Swansea, United Kingdom SWANSEA COUNCIL Full time £46,242 - £50,269 per year

    £46,142 - £50,269 per year. Lead the Specialist Parks & Technical Services that care for Swansea's iconic gardens, play spaces and green assets; combining horticultural excellence with operational leadership to deliver visible impact for our communities. If you're a decisive people leader who thrives on innovation, compliance and getting things done, we...

  • Customer Contact Team Leader

    1 week ago

    Swansea, City and County of Swansea, United Kingdom SWANSEA COUNCIL Full time £36,363 - £39,862 per year

    £36,363 - £39,862 per year. Take on a key leadership position at Swansea Council, managing and inspiring customer contact teams to deliver exceptional service across digital and telephone channels. You'll oversee daily operations, drive performance, and foster a collaborative, innovative culture focused on continuous improvement, with responsibility for...

  • Team Leader

    1 week ago

    Swansea, City and County of Swansea, United Kingdom Mecca Bingo Full time £18,000 - £25,000 per year

    Company DescriptionThis is a fantastic opportunity to come and be a part of Mecca in one of our venues.As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment.Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a...

  • Team Leader

    1 week ago

    Swansea, City and County of Swansea, United Kingdom Mecca Bingo Full time £4,000 - £8,000 per year

    Company Description This is a fantastic opportunity to come and be a part of Mecca in one of our venues.As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment.Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a...

  • Team Leader

    1 week ago

    Swansea, City and County of Swansea, United Kingdom Mecca Full time £25,000 - £45,000 per year

    *Company Description*This is a fantastic opportunity to come and be a part of Mecca in one of our venues.As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment.Join us now for the chance to be part of an amazing team and be responsible for providing our customers with...

  • Team Leader

    1 week ago

    Swansea, City and County of Swansea, United Kingdom Pobl Group Full time £26,315 - £35,000 per year

    We're looking for a dedicated Team Leader to join our friendly residential care home in Pontardawe If you're an experienced Senior Carer eager for more responsibility, this could be the perfect opportunity for you. • 24 hour contract • Shift Times: We offer 9am-9pm or 8am-2.30pm/2.30pm-9pm over a 2 week rolling rota • Supportive Team – Be part of a...

  • Wellbeing Team Leader

    1 week ago

    Swansea, City and County of Swansea, United Kingdom G4S Full time £372,960 - £443,788 per year

    Wellbeing Team LeaderLocation: South Wales (covering Cardiff and Swansea)Salary £31, £36,949.50 pro rata per annumPermanent, Part Time, 30 hours per weekG4S in Wales are a key provider of criminal justice services- operating in both the custodial and community sectors. We pride ourselves on the quality of our provision and we consistently seek to work...

  • Policy Ops Team Leader

    1 week ago

    Swansea, City and County of Swansea, United Kingdom ERS Full time £40,000 - £80,000 per year

    OverviewAbout usERS is the UK's largest specialist motor insurer – and that's just one of the things that makes us special.We don't just deal with the 'every day,' we're talking Classic Cars, Super Cars, Kit Cars and Campers. Motor fleets in their 1000s and some pretty fancy agricultural machinery. If it's more than your average vehicle, we more than...

  • Policy Ops Team Leader

    1 week ago

    Swansea, City and County of Swansea, United Kingdom IQUW Group Full time £40,000 - £70,000 per year

    OverviewAbout usERS is the UK's largest specialist motor insurer – and that's just one of the things that makes us special.We don't just deal with the 'every day,' we're talking Classic Cars, Super Cars, Kit Cars and Campers.  Motor fleets in their 1000s and some pretty fancy agricultural machinery.  If it's more than your average vehicle, we more than...