Head of Technical Delivery

Are you ready to rethink your routine? We are looking for a Head of Technical Delivery to join our NPD team. Reporting into our Chief Innovation Officer, you will lead the technical delivery of new cosmetic products. 

This position will be responsible for managing a small technical team and leading the technical delivery of new products (NPD) including formulation development and the substantiation of our product claims and the maintenance and compliance of our existing portfolio (EPD). 

You will build strong relationships and work closely with external development laboratories and 3rd party vendors and oversee the formula development across Skincare and Makeup, lead the technical troubleshooting and resolution of issues, ensuring Trinny London products meet the highest technical and quality standards. The role will be part of the Senior Leadership team within NPD & Operations and you will work closely with all key functions to deliver our fast paced and complex programme of launches. 

Welcome to Trinny London

Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role 

Your daily to-dos might look like this:

• Technical Product Leadership: Oversee the technical delivery of new cosmetic products (NPD) and ensure the ongoing compliance and maintenance of existing products (EPD) in both skincare and makeup categories. This includes managing the entire product lifecycle from formulation to market launch, ensuring adherence to quality and safety standards.
• Team Management: Lead and develop a team of technical chemists and scientists, providing guidance on formulation development and product claim substantiation.
• Issue Resolution: Identify, troubleshoot, and resolve technical challenges related to product development and existing product portfolios.
• Regulatory Compliance: Ensure all products meet the necessary regulatory requirements for all relevant markets and sales channels, and implement strategies for continuous portfolio compliance.
• Stakeholder Collaboration: Cultivate strong relationships with both internal teams (e.g., NPD, Packaging, Product Integrity, Operations) and external partners (e.g., development laboratories, third-party vendors).
• Budget Management: Manage the technical budget for relevant cost centers and approve invoices.
• Policy and Procedure Development: Collaborate with Regulatory and Packaging teams to establish and maintain robust technical policies, supplier requirements, and testing procedures.
• Product Brief Development: Work with internal and external stakeholders to define and translate the technical specifications of product briefs for third-party laboratories and vendors.
• Supplier Evaluation: Provide technical input for the selection and evaluation of third-party suppliers.
• Formula and Raw Material Approval: Ensure timely approval of all formulas and raw materials, verifying compliance with market regulations and internal technical policies.
• Manufacturing Oversight: Oversee the successful scale-up of products, manage troubleshooting during this phase, and confirm products are suitable for manufacture.
• Quality Assurance & Testing: Establish and implement appropriate testing requirements for all products, setting quality assurance standards in conjunction with quality, packaging, and NPD teams.
• Final Approvals: Provide final sign-off on formula and claims testing for Gate 3 approvals, ensuring final specifications and quality standards are met.
• Technical Administration: Maintain accurate and up-to-date technical product administration.
• Raw Material Compliance: Ensure compliance of raw materials with company blacklists and market regulations.
• Product Safety & Cosmetovigilance: Act as the guardian of product safety and monitor cosmetovigilance activities.
• Technical Storytelling: Support the NPD team in crafting compelling technical product stories.
• Audit Participation: Participate in and arrange technical accredited audits where necessary.
  

These skills will help you go far in this role:

• A scientific degree (cosmetic or pharmaceutical science) or in a fundamental science (chemistry, biology or biochemistry)
• Significant, demonstrable experience in skincare and makeup technical development
• Strong project management experience
• Experience in scale-up, manufacturing and stability
• Strong interpersonal skills, ability to develop relationships and communicate with all levels of management.
• Strong analytical skills, proactive approach to anticipate issues and provide solutions
• Impeccable communication skills, both verbal and written with a high level of creativity and attention to detail
• Speed to market and able to work in a fast paced, start-up work environment
• Results oriented, excellent ability to utilize and manage the organization's resources to achieve goals

We always love to hear from anybody interested in the Trinny London team Although we are looking for the essential skills listed above for this role, we're always keen to hear from ambitious individuals looking for their next challenge. 

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Hybrid and flexible working, with core working hours
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Your Beauty Wallet: You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• An annual personal training and development budget
• Enhanced family friendly packages 
• Pension scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.

We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.