Server Support Engineer

2 weeks ago


Oxford, Oxfordshire, United Kingdom c46887aa-0850-4540-bf53-ca5849fd6b5d Full time £480,000 - £540,000 per year

Job Title: Server Support Engineer (Shift-Based, Onsite)

Location:
Oxford (100% office-based)

Salary:
£40,000 – £45,000 + Performance Bonus + On-Call Allowance + Benefits

Working Pattern:
12-hour shifts (4 days on / 4 days off), alternating between days (7am–7pm) and nights (7pm–7am)

Type:
Permanent, Full-Time

Overview

An established, technology-focused organisation in Oxford is growing its IT operations team to support its 24/7 mission-critical systems. We're seeking a
Server Support Engineer
to join the infrastructure team and help maintain reliable, secure, and high-performing Microsoft-based environments.

This role is ideal for someone who thrives in a hands-on technical position, enjoys problem-solving in real time, and wants to play a key role in supporting complex, high-availability infrastructure.

Key Responsibilities

  • Deliver first and second-line support across Microsoft-based infrastructure and services.
  • Diagnose and resolve incidents affecting servers, virtual environments, and core business applications.
  • Monitor system health and performance to ensure maximum uptime and fast incident response.
  • Support and maintain environments hosting high-traffic web and e-commerce systems.
  • Administer and configure
    Windows Server
    ,
    IIS
    , and
    Network Load Balancing (NLB)
    components.
  • Manage and maintain
    virtualized platforms
    (VMware and Hyper-V).
  • Participate in a
    4-on / 4-off shift rotation
    , including both day and night shifts.
  • Provide
    on-call support
    (approximately 25% of the time) for production emergencies.
  • Collaborate with other engineers to enhance system reliability, security, and performance.
  • Maintain accurate technical documentation and operational runbooks.

Technical Skills & Expertise

  • Strong knowledge of
    Windows Server
    (2016/2019/2022),
    IIS
    , and
    NLB
    .
  • Proficient in
    VMware vSphere
    and
    Microsoft Hyper-V
    administration.
  • Experience supporting
    Microsoft infrastructure services
    such as
    Active Directory
    ,
    DNS
    , and
    Remote Desktop Services (RDS)
    .
  • Understanding of
    e-commerce or high-traffic web environments
    with thousands of concurrent users.
  • Proven ability to
    troubleshoot complex infrastructure issues
    and quickly adapt to new technologies.
  • Familiarity with
    PowerShell scripting
    ,
    monitoring tools
    , and
    incident management processes
    is an advantage.


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