Operations Director

4 days ago

Hertfordshire England, United Kingdom Zachary Daniels Full time

Operations Director | Transport | Hertfordshire | £100k

A fast-growing transport business is looking for an Operations Director to lead their freight network. This isn't a traditional transport role, it's optimising a nationwide platform, improving haulier performance, and scaling data-led logistics operations.

This business is at the forefront of optimising supply chains for retailers of all shapes and sizes. They maximise transport, optimise capacity, and provide end-to-end visibility - reducing capital spend, cutting empty miles, and improving delivery performance.

What You'll Do

  • Lead all operational delivery across planning, customer service, onboarding, and transition activities.
  • Set the operational strategy and drive performance in line with commercial goals.
  • Build and optimise a digital freight network that improves service, reduces cost, and cuts empty miles.
  • Oversee onboarding of new customers and hauliers into the platform, ensuring seamless integration.
  • Improve processes, systems and customer experience through data, tech, and continuous improvement.
  • Work closely with senior stakeholders to support major accounts and large-scale transformation projects.
  • Lead, coach and develop high-performing operational teams with strong succession planning.
  • Analyse performance, identify risks, and drive innovation to keep the business market-leading.

About You

  • You thrive in fast-moving environments and enjoy solving problems at pace.
  • Experienced in transport, operations or logistics with a strong grasp of technology and digital platforms.
  • A strategic operator who can set direction while staying hands-on when needed.
  • Confident influencing stakeholders and leading cross-functional teams.
  • Passionate about improving service levels, scalability, and customer experience.

Preferred Skills

  • Transport operations
  • Operational strategy
  • Tech platforms
  • Process improvement
  • Team leadership
  • Planning
  • CRM
  • Negotiation
  • Stakeholder management
  • Project delivery

What's on Offer

  • Salary up to £100k
  • 15% bonus
  • 33 days holiday
  • Private medical cover
  • Pension scheme
  • Retail discounts & wellbeing benefits

BH34993

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