Technical Support Manager

We are looking for an experienced and progressive Technical Support Manager – or a developing professional ready to step into an Assistant Technical Support Manager role – to join our growing team.

The ideal candidate will be a career-conscious professional with a background in building services (mechanical and electrical). You will support and lead technical efforts, complete tenders, conduct contract surveys, and provide costs, maintenance schedules, and timelines in line with compliance standards (including SFG20). Additionally, you'll assist in managing small works projects, ensuring a proactive and professional approach that consistently exceeds client expectations.

The Role

• Salary: Up to £55k (dependent on experience) plus vehicle
• Hours: 8am – 5pm
• Contract: Permanent
• Location: Bishop's Stortford (office based)
• Reporting to: Senior Technical Support Manager
• Out of Hours Call Out: 1 in 4 management rota

About the Role

This is a pivotal technical role within the Technical Support Team, ensuring high standards of technical performance, compliance, and innovation across all services provided. The job holder will provide advanced engineering support, lead complex diagnostics, and drive technical excellence across contracts and projects—maintaining strong client confidence and continuous improvement.

For Assistant Technical Support Manager, this role offers development opportunities under the guidance of experienced managers, with structured mentoring to progress into a full Technical Support Manager position.

Key Responsibilities

• Undertake site surveys and produce maintenance agreements in line with compliance standards
• Assist with contract reviews and renewals, ensuring effective, compliant, and profitable delivery.
• Work with clients to produce condition, dilapidation, and plant life expectancy reports, including recommendations, payback timeframes, and sustainability improvements.
• Be commercially aware, identifying and driving extra works and sales activities to grow revenue and strengthen client relationships.
• Undertake condition surveys and risk assessments on contracts to evaluate liabilities or previous maintenance issues.
• Build and maintain effective relationships with customers and business partners, ensuring high client satisfaction and retention.
• Manage and conduct site and subcontractor audits, reviewing quality, workmanship, and value for money.
• Auditing contract delivery against expectations, ensuring compliance and profitability.
• Review tenders and advise on technical suitability in conjunction with senior management.
• Identify and act on Health, Safety, and Environmental issues related to contracts.
• Provide technical guidance and office-based support to operations teams, clients, and engineers.
• Address site-based H&S issues, escalating where necessary to the SHEQ Manager or responsible Director.

About You

Essential:

• Level 3 (minimum) trade qualification in at least one discipline (gas, mechanical or electrical)
• Strong knowledge of building services and maintenance practices
• Experience supervising or supporting multidisciplinary maintenance teams
• Full UK driving licence
• Excellent communication and client-facing skills
• Ability to multitask in high pressured environment
• CAFM and Microsoft Office experience

Desirable:

• IOSH or equivalent H&S qualification
• Multi-skilled background (mechanical/electrical)
• Experience or knowledge of Heat Networks

Junior Level Applicants:

If you have a strong technical background and are looking to take the next step into management, we encourage you to apply. Full training and mentoring will be provided to support your career progression.

Why Join DMG Delta?

At DMG Delta, we pride ourselves on our commitment to quality, teamwork, and personal development. You'll be joining a supportive environment where initiative is valued, professional growth is encouraged, and every team member plays a part in delivering service excellence.

We offer:

• 25 days annual leave + 8 Bank Holidays
• Company vehicle
• Generous sick pay and accident insurance
• Loyalty bonus after 2 years of service
• Life assurance (2x salary)
• Private GP access and 24/7 confidential counselling (EAP)
• Eye care reimbursement
• Reward & Recognition programmes
• Training Academy and mentorship opportunities
• On-site perks: parking, gym, spa, and fun company events
• Workplace culture: casual dress, bring your dog to work days

To Apply

You must be living in and authorised to work in the UK to apply for this position.

Job Types: Full-time, Permanent

Pay: Up to £55,000.00 per year

Benefits:

• Company car
• Free parking
• Life insurance
• On-site gym
• On-site parking

Ability to commute/relocate:

• Bishop's Stortford CM23 5PU: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have a level 3 (minimum) trade qualification in at least 1 of the following: Gas, Mechanical or Electrical

Experience:

• Building services & maintenance: 1 year (preferred)
• supervising or supporting maintenance teams: 1 year (preferred)

Work Location: Hybrid remote in Bishop's Stortford CM23 5PU