Customer Support Advisor

Come and join us as a Customer Service Advisor at our Cheadle office, near Stockport.

wienerberger UK & Ireland is dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long-term partnerships, support exceptional careers, and place sustainability at the heart of everything we do. 

About the Role

As Customer Service Advisor you will deliver outstanding service, build strong relationships, and handle customer orders accurately.

The role is known as a Customer Support Advisor internally.

You will make sure that our logistics team are kept up to date which helps our products arrive at when our customers expect..

This is a friendly and supportive team based at our Head Office in Cheadle. We provide excellent training to coaching to help you succeed, as well as, opportunities for you to develop your career further with us.

Your duties are varied and include:

• Maintaining relationships with our external sales team representatives
• Involvement in customer visits and attending some sales meetings
• Data checking & verifying order schedules
• Providing customers with regular updates on their orders
• Supporting the sales team with pricing queries and investigating complaints/problems

Hours of Work:  35 hours a week. Monday to Friday, 9.00am – 5.00pm or 8am to 4pm.

About You

You will be an experienced Customer Service professional who has worked with customers in a B2B (business to business) environment.

You will have had proven experience building relationships with your customers, supporting them with various tasks, such as taking orders, answering queries, and investigating any complaints/issues.

Most importantly, you will have a positive attitude and a passion for customer service excellence.

You'll also have

• Strong communication skills (both verbal and written)
• Experience working with clients professionally via phone and email.
• Good analytical skills
• Experience building longer term relationships
• Ability to work calmly under pressure
• Proficient in Microsoft applications (Word, Outlook, Excel etc)
• Able to work both on own initiative and as part of a team
• Good team playing skills

About our Benefits

• Salary up to £28,000 (depending on experience)
• Annual company bonus up to 4%
• Pension scheme
• 25 days holiday + bank holidays & holiday flexibility (buy 4 extra days and sell up to 2 days) + additional volunteering day
• Employee assistance and wellbeing programmes (including 24/7 online GP, discounts on counselling, mental health support service, get fit programmes)
• Health & wellbeing benefits which include dental cover, health cash plan and eye tests
• Financial advice/support available (including expert advice from our pension provider, and recommendations on savings & loans options)
• Employee discounts available with various retailers, gyms, and wienerberger products
• Life assurance (2x annual salary)
• Opportunity to join our Share Incentive Plan and our Employee Profit Participation Programme

About Wienerberger Ltd

Wienerberger Ltd is a provider of wall, roof and landscaping innovations, offering outstanding, sustainable solutions for new build and renovation. In the UK, we have head offices located in Cheadle and Doncaster, showrooms in London, Belfast and Surrey, with brick and roof tile production sites in Manchester, Co. Durham, Worcestershire, North Warwickshire, West Midlands, North Kent, Surrey and West Sussex.

So what are you waiting for?  Come and join wienerberger as a Customer Service Advisor and start growing your career with us today

The closing date for this role is subject to change and may be closed earlier than advertised.