Learning & Development Administrator

Job Title:
Learning & Development Administrator

Salary:
£27,600 pa (pro rata)

Contract:
Fixed Term Contract maternity cover for 9 months, with the possibility of 12 months.

Hours/Flexibility:
This role is 19 hours a week on a 9-to-12-month contract (maternity cover), and we think it tends to work best as shorter hours across five days rather than two and a half full days. Would suit someone who juggles caring responsibilities, or has other commitments, or needs to fit their schedule around visa related limits on working hours.

Location:
Tottenham Hale, London, N17 but with occasional travel to other Outward sites across NE London.

About Outward.
For more than 50 years, Outward has provided high-quality support and care services to vulnerable people in London. We believe in engaging, enabling, and empowering the People We Support to make positive choices and live the lives they want.

About The Role.
We are seeking a proactive and enthusiastic Learning & Development (L&D) Administrator to join Outward on ???a six-month fixed-term contract. This role is ideal for someone looking to expand their experience and develop new skills in L&D within a supportive organisation.

As the L&D Administrator, you will play a key role in empowering our employees by organising and evaluating impactful training programmes. You will also provide administrative support, ensuring that our workforce has access to the resources and learning opportunities needed to thrive. This is a fantastic opportunity to combine your passion for people development with your organisational and problem-solving skills.

Requirements
Key Responsibilities:

• Act as the first point of contact for L&D queries via shared email inbox and incoming calls, ensuring timely responses
• Manage the administration of training programmes, ensuring they are well-organised, timely, and aligned with organisational goals
• Update training materials and the intranet/Learning Management System (LMS) for internal delivery, ensuring they meet learners' needs
• Evaluate training programmes to ensure effectiveness and recommend improvements based on feedback
• Maintain accurate records of training attendance and completion for compliance and reporting purposes
• Work with the L&D Lead to ensure all new staff are onboarded successfully following handover from the Recruitment/HR team
• Coordinate external training, including booking venues, arranging equipment, and ensuring colleagues are informed of bookings

Requirements:
Essential (E):

• Right to work in the UK
• Ability to commute to the Outward office (N17) up to 5 days a week but our flexible working policy means may be able to accommodate hybrid or working from home (after initial inductions/training onsite)
• Willingness to travel between sites in North-East London (the organisation works in 10 London Boroughs but most training happens in Tottenham/Harringay or Waltham Forest) and work flexible hours, including occasional evenings when necessary (around 3 or 4 times a year).
• Educated to A-Level standard or equivalent, or relevant experience
• Previous experience in a learning and development or HR administrative role
• Experience coordinating training programmes, including liaising with trainers, venues, and participants
• Excellent written and verbal communication skills, with the ability to present information clearly and concisely
• Strong organisational and planning skills, with a proven ability to prioritise tasks and meet deadlines
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and learning management systems
• Commitment to Outward's values of engaging, enabling, and empowering people
• Knowledge of Equality and Diversity principles and their application in the workplace

Desirable (D):

• CIPD Level 3 Foundation Certificate in L&D or HR Practice (or higher), or working towards, or equivalent experience
• Proficiency in Learning Management Systems (LMS) and/or HR Systems
• Understanding of adult learning principles and different training delivery methods
• Experience designing or supporting the development of learning materials or initiatives
• Experience using HR or L&D data for training records and reporting
• Familiarity with compliance requirements, such as CQC Standards or safeguarding in a care setting
• Knowledge of current trends in learning and development, including digital tools and e-learning platforms
• Understanding of safeguarding responsibilities and a commitment to promoting the welfare of vulnerable adults

How To Apply
If you think you have the necessary skills and the right attitude, please use your CV to populate our online application system Workable. Outlining your motivation for applying to Outward, how your skills and experience align with the requirements of the
Learning & Development Administrator
role, and any particular achievements or projects that demonstrate your suitability clearly stating the job you are applying for and your name in the subject of the email.

We reserve the right to close this vacancy if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward :
We are committed to equal opportunities and welcome applications from all sections of the community.
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.
As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.
Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.