Computer Science Graduate

2 weeks ago

Brentwood, Essex, United Kingdom Montpellier Resourcing Full time £35,000 - £50,000 per year

Up to £35,000 plus excellent bonus and benefits

Hybrid working available (after probation)

A fantastic opportunity has arisen to join a fast-growing FinTech company transforming the payments space Due to exciting business growth, we're are seeking a
COMPUTER SCIENCE GRADUATE
to join as a proactive
Technical Support Officer
with strong API knowledge and experience in
provisioning and onboarding payment products
. This role is critical to ensuring seamless integration and exceptional customer experience across our SaaS payment solutions.

Key Responsibilities of the Cyber Security Graduate - Technical Support to include:

  • Provisioning & Onboarding:
    Own the end-to-end setup of customer environments, including merchant IDs, payment products, and mapping requirements.
  • API Support:
    Assist clients with REST/SOAP API integrations, authentication (OAuth), and troubleshooting using Postman and sandbox environments.
  • Technical Troubleshooting:
    Diagnose and resolve application issues using log analysis tools (e.g., Splunk) and API forensic data.
  • Customer Interaction:
    Provide clear, professional guidance to technical and non-technical stakeholders.
  • Ticket Management:
    Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms.
  • Collaboration:
    Work closely with engineering and product teams to escalate and resolve complex issues.
  • Documentation:
    Maintain accurate onboarding records and contribute to the internal knowledge base.

Requirements for the successful Cyber Security Graduate - Technical Support:

  • Minimum 1 year in technical or application support, ideally in SaaS, fintech, or payments.
  • Experience with provisioning systems and onboarding technical/payment products.
  • Familiarity with cloud platforms (AWS, Azure, or GCP) and API security best practices (OAuth, SSL/TLS).
  • Hands-on experience with Postman, Splunk, and ticketing systems.
  • Understanding of REST/SOAP APIs, JSON/XML, and troubleshooting techniques.
  • Strong communication and organisational skills.
  • Knowledge of payment systems or card processing is a plus.

What's on offer for you:

  • Flexible hybrid working (after probation).
  • Private medical care.
  • Structured onboarding and training program.
  • Clear career progression opportunities into senior technical or management roles.
  • Opportunities for growth in a supportive, fast-growing company.

This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency

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