Customer Service Assistant

7 days ago

St Albans, Hertfordshire, United Kingdom LotusBakeries Full time

Lotus Natural Foods, the healthy snacking division of Lotus Bakeries and a portfolio of 5 incredible brands; BEAR, TREK, nakd. Kiddylicious and Peter's Yard, all having their own distinct proposition and role within our business.

We have great ambitions for all our brands, ensuring that as a business we deliver sustainable growth over the long-term. We believe that taste and quality are 100% of what underpins us as brand leaders within our categories, and what pulls us apart from our competitors. All of our brands started right here in the UK, as the first market for distribution, but over the years we can now be found across the globe, our ranges have got bigger, along with us as a business.

To date we have achieved so much, but there is still plenty of room to grow further and that means we need more brilliant people, those that share an ambition for making a difference and want to join us in delivering the next chapter of growth. Fancy getting involved, then read on…

The key focus areas of the role and where you will spend the majority of your time are:

  • Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service to our customers.
  • Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
  • Advising the sales account managers of customer shortages.
  • Maintaining a close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets.
  • Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for despatch.
  • Monitoring and fixing SAP idoc errors on a daily basis.
  • Participating and contributing to weekly team meetings.
  • Advising the sales account managers of customer shortages.
  • Reviewing the operational performance on Vendor Central for Amazon
  • Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP
  • Investigating and raising credit notes against customer claims.
  • Participating in weekly team meetings. Contributing ideas for profit improvement, cost reduction, system and process improvement.
  • Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP.
  • Raising export documentation as necessary.
  • Any other duties, which might reasonably be requested in association with this role in order to meet the needs of the business.

From playful snacks like BEAR to artisanal treats like Peter's Yard, this is your chance to make a real mark. You will need:

  • Numerical reasoning
  • Analytical ability
  • Attention to detail
  • Strong written and verbal communication skills
  • 2 years FMCG experience ideally gained within the food industry
  • Intermediate IT skills including Excel
  • SAP experience would be advantageous
  • Maintaining a professional and constructive relationship with customers.

  • Customer Service Assistant

    6 days ago

    St Albans, Hertfordshire, United Kingdom Lodestone House Full time £16,000 - £20,000 per year

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 20 hours per week.As a Customer Services Assistant, you will contribute to a passionate and friendly team...

  • Customer Service Coordinator

    6 days ago

    St Albans, Hertfordshire, United Kingdom Franke Group Full time £104,000 - £130,878 per year

    About FrankeWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new...

  • Customer Assistant

    1 week ago

    St Albans, Hertfordshire, United Kingdom Marks and Spencer Full time £18,000 - £22,000 per year

    All the detailsWorking Pattern:Sunday- 11:00-15:00Wednesday- 14:30-18:30Saturday- 12:00-18:30Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to...

  • Retail Customer Service

    2 weeks ago

    St Albans, Hertfordshire, United Kingdom Entain Full time £18,000 - £25,000 per year

    Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...

  • Christmas Customer Assistant

    2 weeks ago

    St Albans, Hertfordshire, United Kingdom Marks and Spencer Full time £20,000 - £25,000 per year

    All the detailsWorking Patternfully flexible 2 days a week 9-5 shiftsDue to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Christmas Customer Assistant

    2 weeks ago

    St Albans, Hertfordshire, United Kingdom Marks and Spencer Full time £15,000 - £25,000 per year

    All the detailsWorking PatternWednesday 4pm-10pmSaturday 4pm-10pmStarting WC 30th NovemberDue to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before...

  • Christmas Customer Assistant

    3 days ago

    St Albans, Hertfordshire, United Kingdom Marks and Spencer Full time £18,000 - £25,000 per year

    All the detailsWorking PatternFriday 12:00-16:00Saturday 12:00-16:00To start WC 23/11PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...

  • Christmas Customer Assistant

    6 days ago

    St Albans, Hertfordshire, United Kingdom Marks and Spencer Full time £18,000 - £22,000 per year

    All the detailsWorking PatternMonday - 4am-10amTuesday - 4am-10amStarting WC 14/12/25Unsocial Hours Premium of £3 per hour paid for hours worked between 22.00 PM AM. For health and safety reasons, we cannot consider applications from candidates below the age of 18 for this role.Due to operational requirements, all successful Candidates will be asked to work...

  • Christmas Customer Assistant

    3 days ago

    St Albans, Hertfordshire, United Kingdom Marks and Spencer Full time £10,000 - £15,000 per year

    All the detailsWorking PatternTuesday 05:00-09:00Saturday 05:00-09:00WC 23/11/2025Unsocial Hours Premium of £3 per hour paid for hours worked between 22.00 PM AM. For health and safety reasons, we cannot consider applications from candidates below the age of 18 for this role.Due to operational requirements, all successful Candidates will be asked to work up...

  • Customer Service – Senior Personal Banker

    4 days ago

    St Albans, Hertfordshire, United Kingdom NatWest Full time £28,050 - £60,000 per year

    Join us as a Customer Service - Senior Personal Banker in St AlbansYou'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protectionWith no two days the same, you can expect lots of variety as you help us...