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Desktop Support Engineer

2 weeks ago


Leamington Spa, Warwickshire, United Kingdom Smartedge Solutions Full time £40,000 - £80,000 per year

Role:
Desktop Support Technician

Location:
Warwick, UK

Type:
TP Contract (Onsite)

Note:
No visa sponsorship provided

Key Requirements:

Minimum 6+ years of Desktop/Deskside Support experience

Ability to travel to remote sites when required

Strong hands-on support for desktops, laptops, tablets, smartphones, printers & AV equipment

Software installation, troubleshooting & OS imaging/re-imaging

Excellent verbal & written communication skills

Ability to diagnose complex hardware/software issues

Ability to work independently while meeting SLAs

Technical Skills:

Windows 10/11, Office 365, Teams, Google Suite

Azure, Intune, Active Directory (users, groups, policies)

Basic LAN & networking knowledge

Smart Hands support (onsite/remote)

Mobile device support (enrollment, OS updates, DFU)

Video conferencing & AV support

Routine tech health checks & system maintenance

Responsibilities:

Provide 2nd line IT support across end-user devices

Troubleshoot and resolve incidents & service requests

Perform hardware repairs, replacements & asset inventory

Provide user support, training and regular ticket updates

Support remote office locations when needed

Handle software issues, OS deployments & system administration tasks

Maintain high customer satisfaction with timely communication

Work in both BAU and project-based environments

If you are interested, please share your updated CV at:



or apply directly.