Operations Manager

2 days ago

Wolverhampton, Wolverhampton, United Kingdom Classic10 Full time

Hiring: Operations Manager – Multi-Division Healthcare Services
Location: Wolverhampton (WV1) – Office-Based
Salary: £55,000 – £60,000

We're recruiting for an experienced Operations Manager to oversee day-to-day operational delivery across multiple community-facing healthcare divisions, including Complex Care, Learning Disabilities & Autism, Domiciliary Care, NHS Staffing, Clinical Insourcing, and the mobilisation of a new Supported Living division.

This is a high-impact leadership role at the heart of a rapidly growing healthcare organisation — ideal for a strong operational leader who can ensure safe, compliant, and efficient service delivery while driving growth and service development across the Midlands and beyond.

This role is perfect for:

An Operations Manager with experience in healthcare or social care
A leader confident managing multi-disciplinary teams and multiple service streams
Someone with strong knowledge of governance, safeguarding, risk management, and CQC standards
A relationship-builder skilled in working with commissioners, ICBs, MDTs, and external partners
A proactive, solutions-focused operator who thrives in a scaling organisation

In this role, you will:

Lead operational delivery across Complex Care, LD&A, Domiciliary Care, NHS Staffing, Supported Living, and Insourcing/Outsourcing
Work closely with Clinical Leads, Governance, Quality, and Compliance teams to ensure safe and effective service delivery
Provide line management and oversight for Team Leaders, Managers, Coordinators, and field-based teams
Oversee referrals, assessments, service mobilisation, capacity planning, and package coordination
Monitor KPIs including staffing levels, stability, quality, audit outcomes, and compliance indicators
Support incident management, safeguarding processes, investigations, and service improvements
Build relationships with commissioners, ICB leads, CHC teams, NHS Trusts, social workers, and MDT professionals
Lead the operational rollout and mobilisation of the Supported Living division
Analyse operational performance and support strategic planning and tender submissions
Ensure all services remain prepared for CQC inspections, local authority audits, and contract reviews
Support recruitment strategy, workforce planning, and retention initiatives

What's on offer:


• Salary £55,000 – £60,000 + performance incentives

• Opportunity to lead and shape operations across multiple healthcare divisions

• Supportive senior leadership with clinical, governance, and operational oversight

• Modern Wolverhampton HQ with free on-site parking

• Career progression as the organisation continues to scale

• The chance to influence and grow services within a forward-thinking healthcare provider

 

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