CRM Manager

4 days ago

London, Greater London, United Kingdom Stott and May Full time

Job Description
Job Tittle:
CRM Manager

Location:
London

Type of Role:
Permanent, Full-time

Working Pattern:
Hybrid – 4 days in the office, 1 day working from home

Do you love turning customer data into engaging, revenue-driving campaigns? Our retail client is looking for a
CRM Manager
to own their CRM, retention, and customer communications strategy—and make a real impact

You'll lead the email and mobile marketing plan, track key KPIs, and build long-term, profitable relationships with customers. Working alongside the Insight Analyst, you'll manage, develop, and mine the customer database to uncover insights, boost engagement, and improve marketing performance.

What We're Looking For

  • Minimum 3 years' experience in online CRM marketing, ideally within fashion or retail
  • Proven track record in managing retention and CRM programmes and database management
  • Hands-on experience building workflows within a CRM system
  • Strong knowledge of web analytics (Google Analytics) and expert in Excel, Word, PowerPoint
  • Analytical mindset with creativity to deliver exceptional customer experiences

This is your chance to shape how our client connects with their customers and take their CRM to the next level

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