Content Operations Director

5 days ago

London, Greater London, United Kingdom Momcozy Full time £60,000 - £85,000 per year

Responsibilities

  1. Content Platform Strategy & Build
    : Lead the end-to-end development of a maternity & baby vertical content platform (encompassing community forums, educational hubs, and short-form video libraries). Define content positioning, user segmentation frameworks, and ecosystem guidelines to drive user acquisition, engagement, and retention for the brand.
  2. Lifecycle Content Execution
    : Develop data-informed content strategies aligned with the full maternal journey (preconception → pregnancy → postpartum → early parenting). Oversee the creation of high-quality content such as expert-led guides, product tutorials, real-user testimonials, and interactive tools, ensuring seamless integration with product features and user scenarios.
  3. Team & Creator Ecosystem Management
    : Build and scale a cross-functional content team (editors, content creators, community managers) with clear SOPs, performance metrics, and quality assurance protocols. Cultivate strategic partnerships with maternity & baby KOLs, micro-influencers, and industry experts to expand content reach and credibility.
  4. Data-Driven Optimization
    : Establish a comprehensive content analytics framework (including engagement rates, click-through rates, conversion funnels, and user retention metrics). Leverage insights to iterate content strategies, optimize platform experience, and maximize commercial conversion (e.g., product trials, purchases).
  5. Cross-Functional Alignment
    : Collaborate closely with brand marketing, product development, sales, and customer success teams to align content initiatives with global campaigns, product launches, and user lifecycle marketing. Drive cross-channel content synergy across social media (Instagram, TikTok, Pinterest), DTC website, and email marketing.

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