Patient Pathway Administrator

Band 3

Main area

Cardiology

Grade

Band 3

Contract

Permanent: Monday, Wednesday and Thursday 08.00 to 16.00

Hours

Part time hours per week

Job ref

FM-SC-VCG

Site

Epsom Hospital & St Helier Hospital

Town

Epsom

Salary

£29,651 - £31,312 Pa incl HCAS Outer pro rata

Salary period

Yearly

Closing

28/10/2025 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

There's never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Our hospitals are exciting places to work and to volunteer, with a range of opportunities across a wide range of clinical fields, as well as support and administrative roles.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

Main duties of the job

This is an exciting opportunity to join the Cardiac Rehabilitation service at Epsom & St Helier Hospitals for a fixed term of 12 months.

The postholder will assist the provision of the highest quality patient care, through dedicated administrative and clerical support to medical and nursing staff.

Based in the Cardiac Rehab Team at Epsom Hospital, the post holder will support all administrative and clerical issues relating to the patients' pathway of care, tracking and supporting patients from referral to treatment &/or discharge.

The post holder will ensure high levels of patient care by being an accessible, customer focused and knowledgeable point of contact.

The Cardiac Rehabilitation service provide activity at both the Epsom & St Helier locations. Consequently, some cross site working may be required, but the site base will be Epsom Hospital with majority of activity routinely being provided from that location.

Working for our organisation

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person specification
Qualifications
Essential criteria

• Good general education with GCSE or equivalent in English at grade C or above.

Desirable criteria

• Training and experience of using the use of NACR database
• ECDL or equivalent.
• NVQ level 3 in Business Administration or Customer Care or equivalent.

Experience
Essential criteria

• Knowledge of a full range of IT/Patient administration systems.
• Knowledge of patient administration work in a healthcare setting.
• Experience of customer care.

Knowledge and Skills
Essential criteria

• The ability to prioritise tasks effectively with some direction.
• Computer literate, with experience of using a keyboard.
• Knowledge of databases, spreadsheets e.g. Excel or similar applications.
• Knowledge of confidentiality and data protection principles
• Knowledge of health and safety
• Understanding of equality and diversity

Desirable criteria

• Knowledge of iClip/Patient administration systems

Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References: You will be required to provide 3 years of employment/educational history. We do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

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Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

Telephone:

Text:

Email:

Our confidential answering service is available after 5pm.

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Employer certification / accreditation badges
Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

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