Printer Technician

1 week ago

Lancashire England, United Kingdom 4Square Recruitment Ltd Full time £25,000 - £60,000 per year

Field Printer Technical Support Specialist

Location:
Field-based (UK) - CAR PROVIDED

Department:
ICT Services – Service & Support

Reports to:
Regional Service Manager

About the Role

We're looking for a skilled and customer-focused
Field Technical Support Specialist
to deliver high-quality technical support and maintenance to clients across our service network. This is a hands-on role requiring strong diagnostic ability, excellent interpersonal skills, and a passion for providing first-class customer service in the field.

Key Responsibilities

  • Provide professional technical support to assigned accounts within agreed service levels.
  • Investigate, diagnose, and resolve equipment and system faults efficiently.
  • Perform installations, maintenance, and updates as required to ensure optimal device performance.
  • Support colleagues during installations, peak workloads, and absences.
  • Log and maintain accurate service records within the call-logging system.
  • Identify and escalate recurring issues to support proactive problem management.
  • Share technical expertise and best practices with team members.
  • Build and maintain strong relationships with customers and stakeholders.
  • Maintain field stock at prescribed levels and ensure cost-effective stock usage.
  • Attend training sessions to keep knowledge current and relevant.
  • Adhere to all company, customer, and site health & safety policies and standards.
  • Undertake any other technical support tasks as directed by your manager.

Working Environment

This role is
field-based
, supporting customers either across multiple sites or as a resident specialist embedded within a client's environment. Duties may vary depending on specific service agreements.

About You

  • Proven experience in field technical support, ideally within print, copier, or IT hardware sectors.
  • Relevant qualification (City & Guilds or equivalent) or equivalent technical competence.
  • Strong analytical and problem-solving skills with the ability to deliver swift, accurate solutions.
  • Excellent communication and interpersonal skills with a focus on delivering outstanding customer service.
  • Organised, self-motivated, and capable of working independently or as part of a team.

  • IT Support Technician

    2 weeks ago

    Lancashire, United Kingdom Adria Solutions Ltd Full time

    IT Support Technician Our client is seeking a proactive and motivated I.T. Support Technician to join our IT team. You will deliver high-quality 1st and 2nd line support, ensuring staff across all sites have reliable access to systems, devices, and services. This is an exciting role for someone who enjoys technical variety, problem-solving, and taking...

  • Information Technology Field Technician

    3 weeks ago

    South East England, United Kingdom Stefanini EMEA Full time

    We are seeking a skilled and dedicated Field Services Bench Technician to join our dynamic IT support team. This role is pivotal in providing exceptional technical support and service delivery to our clients. As a Bench Technician, you will be responsible for diagnosing and troubleshooting hardware issues, ensuring that IT equipment operates efficiently and...

  • Information Technology Field Technician

    3 weeks ago

    South East England, United Kingdom Stefanini EMEA Full time

    We are seeking a skilled and dedicated Field Services Bench Technician to join our dynamic IT support team. This role is pivotal in providing exceptional technical support and service delivery to our clients. As a Bench Technician, you will be responsible for diagnosing and troubleshooting hardware issues, ensuring that IT equipment operates efficiently and...

  • Information Technology Field Technician

    4 days ago

    South East, England, United Kingdom Stefanini EMEA Full time

    We are seeking a skilled and dedicated Field Services Bench Technician to join our dynamic IT support team. This role is pivotal in providing exceptional technical support and service delivery to our clients. As a Bench Technician, you will be responsible for diagnosing and troubleshooting hardware issues, ensuring that IT equipment operates efficiently and...

  • Ink Technician

    2 weeks ago

    BB EJ, England, United Kingdom Coveris Full time £28,000 - £48,000 per year

    Are you looking for an exciting new opportunity with a leading packaging company? At Coveris we create and supply high performance packaging for everyday products. We are committed to providing packaging solutions that are sustainable and innovative to ensure the safety, quality and convenience of the products we use every day.We have facilities across...

  • ICT Technician

    1 week ago

    Minster, England, United Kingdom Constant Recruitment Ltd Full time £28,000 - £33,000 per year

    ICT Technician – Education SectorLocation:Thanet, KentSalary:Up to £33,000 (depending on experience)Are you currently working in IT Support within the education sector?Do you enjoy being the go-to person for everything tech-related on site?Would you like to join a supportive IT company that values training, development, and progression?This role offers...

  • IT Support Technician

    2 weeks ago

    Nottinghamshire, England, United Kingdom Gleeds Full time

    IT Support TechnicianNottingham, NG2Permanent | Full-time | Hybrid workingAbout this opportunityWe are searching for an IT support / helpdesk assistant to join our UK Service Desk team. Working from our Nottingham office on a hybrid basis (3+ days per week in the office), you will join us as a key supporting member of our U.K. IT team.Our dedicated service...

  • IT Support Technician

    2 weeks ago

    City Of London, England, United Kingdom LevelUP HCS Full time £40,000 - £70,000 per year

    We are recruiting an exciting opportunity for an IT Support Technician to work onsite at an Investment Bank based in the City of London and be part of a dedicated IT Support team providing first and second level support and guidance to users of all decentralised IT equipment and services.Key Role:To provide first and second level support and guidance to...

  • Senior IT Technician

    2 weeks ago

    West Orchard, England, United Kingdom Independent Forgings and Alloys Ltd Full time £50,000 - £70,000 per year

    This is a full-time, days-based role working 37 hours per week, with occasional flexibility required to support system work outside core hours.We are looking for a proactive, technically skilled Senior IT Technician to join our team at Independent Forgings and Alloys (IFA), a leading provider of high-integrity, critical components to global industries...

  • It Support Apprentice

    5 days ago

    West of England, United Kingdom APOLLO TECHNOLOGY SOLUTIONS LLC Full time

    Overview We’re dedicated to empowering businesses, schools and individuals alike with the tools they need to thrive in an ever‑evolving digital landscape. From bespoke IT support to state‑of‑the‑art IT solutions services, our mission is to transcend boundaries and catalyse progress. At Apollo Technology, we don’t just embrace change; we drive it....