helpdesk performance

Location (Country-County-City) UK-Surrey-Chessington

Job Locations UK-Surrey-Chessington

ID

Employment Type

Full-Time

Offer/Contract Type

No End Date

Location Name

Chessington World of Adventures Resort

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE

Here at Chessington World of Adventures we are recruiting for Helpdesk Performance & Data Administrator to join our Technical Services team

We're looking for a proactive and detail-oriented individual to support the team in managing and optimising our Enterprise Asset Management (EAM) software, PlanetFM. This role is key to ensuring smooth operations across the Resort throughout the year by maintaining accurate system data, coordinating contractor compliance, and using data insights to drive continuous improvement.

You'll be responsible for maintaining and updating the PlanetFM system, overseeing third-party contractors, and ensuring all compliance documentation is completed and up to date. On a daily basis, you'll support work order creation, preventative maintenance scheduling, and purchase order management through the helpdesk system. You'll also produce reports and dashboards to monitor performance, analyse trends, and provide insights that support the achievement of departmental KPIs and business targets.

As the main point of contact for KPI reporting and data integrity, you'll play an important role in improving processes, supporting operational excellence, and helping the Technical Services department continue to deliver outstanding results.

• Experience in EAM/CMS system and implementation is highly desirable
• Experience with using database analysis and data visualisation tools such as PowerBI or SQL reports
• Strong problem solving and analytical skills able to extract, transform, analyse, and interpret data sets
• Strong verbal and written report writing skills, including ability to draft procedural documents and workflows
• Ability to collaborate and influence other using knowledge and data to gain agreement
• Competence with Microsoft packages including Word, Excel, PowerPoint, and Visio
• Capable of rational, structured, logical thinking and analysis. Written and verbal output shall be concise and accurate
• Strong interpersonal communication and positive influencing skills, capable of working on own initiative whilst also being an effective team player
• Business/Data analysis experience, would be desirable

• A competitive annual salary
• 28 days holiday (including bank holidays)
• 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Competitive