Police Contact Enquiry Officer

Job Details

Job Title: Police Contact Enquiry Officer

Location: Totton Police Station

Salary: Scale 5 (£29, £31,296 per annum) plus 16.08 hours per month weekend enhancement

Contract: Full-time and permanent

Hours: 37.00 hours per week (Tuesday to Saturday,

Closing Date: Sunday 19th October 2025 @ 23:59

Interviews will take place in person during the weeks commencing 10th and 17th November 2025.

About the Role

Hampshire & Isle of Wight Constabulary's purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent, and ethical policing, and to enable us to keep our communities safe by relentlessly pursuing criminals and putting our victims first, all through exceptional local policing.

Currently located in 19 police stations across the country, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.

Police Contact Enquiry Officers are responsible for providing an efficient and effective front counter service to members of the general public.

For further information, please see the role profile and additional information sheet, linked below.

Role Profile

Additional Information Sheet

We are looking for candidates who:

• Are qualified to QCF level 2, or has comparable work experience.
• Are able to critically assess enquiries and gather information through face to face contact, telephone call backs, and electronic systems.
• Have a UK driving licence.
• Have proven experience of working in a busy customer/public service environment.
• Have paper-based and electronic clerical skills, including experience of creating varied documentation in high volumes.
• Feel confident dealing with confidential and sensitive matters.
• Have knowledge of Windows based Microsoft software and can confidently use IT equipment.

Working as a Police Contact Enquiry Officer, you will attract benefits including but not limited to:

• 24 days annual leave.
• Competitive pension scheme.
• Excellent wellbeing support, including access to the Employee Assistance Programme.
• Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card.
• Fantastic career progression including development and secondment opportunities.

How to Apply

Please follow the online application link to apply. You will be required to enter personal details and complete our pre-screening questions.

In addition, you will be required to provide evidence against the following competencies:

• We are emotionally aware Level 1
• We analyse critically Level 1
• We collaborate Level 1
• We take ownership Level 1

You should also be aware of the values (courage, respect and empathy, public service).

Reading the candidate guidance for completing application forms, and the above links, will help you in completing your application.

Contact details for an informal discussion

If you would like to have an informal discussion about this role, please contact Angela Orr on or the Recruitment Team on

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting:

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.

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