Service Delivery Director

7 days ago

Worcester, Worcestershire, United Kingdom Halfords Full time £40,000 - £80,000 per year

Halfords has transformed into one of the UK's leading motoring and cycling services businesses, with B2B now representing a significant and fast-growing part of the Group. Commercial Fleet Services (CFS) sits at the heart of this growth, delivering nationwide tyre, servicing and maintenance solutions through a network of depots and mobile service vans across the UK.

Following a period of acquisition-led expansion, CFS is now entering a critical phase of operational transformation and performance acceleration. We are seeking a Service Delivery Director to lead this national operation through its next stage of growth.

Nature and Scope of the Role
The Service Delivery Director will have full accountability for the operational performance of CFS, leading a UK-wide team of approximately 700 colleagues across depot operations, mobile and breakdown service delivery.

The role will be responsible for driving safety, service excellence, productivity and profitability at scale, embedding a consistent safety-first and high-performance culture across a large, complex operational estate.

This is a senior leadership role with significant influence across Halfords Service divisions.

Key Responsibilities

  • Full operational P&L ownership, driving productivity, margin and cost control
  • Leading the entire CFS operations team, ensuring safe, compliant and efficient service delivery
  • Embedding a safety-first culture across all depots and mobile operations
  • Driving continuous improvement in depot performance, labour models and operating standards
  • Leading large-scale operational and cultural transformation
  • Owning client operational delivery and service performance against SLAs
  • Building strong leadership capability, succession and talent pipelines

Key Skills And Experience

  • Proven senior leadership experience within large, multi-site depot-based operations
  • Background within automotive, fleet, tyre, garage or closely aligned service environments
  • Track record of leading large teams through operational and cultural transformation
  • Strong commercial and financial acumen with experience of P&L ownership
  • Authentic, low-ego leadership style with a passion for safety and service excellence

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