Senior User Researcher

2 weeks ago

Birmingham, Birmingham, United Kingdom Birmingham City Council Full time £45,091 - £53,560 per year

Senior User Researcher

Fixed Term Contract/ Secondment opportunity

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Join the Customer Experience Programme – Fixed term contract/Secondment Opportunities Available

Are you passionate about transforming services and putting customers at the heart of everything we do? The Customer Experience Programme is offering exciting secondment opportunities for colleagues who want to be part of a dynamic team driving change across Birmingham City Council.

This programme is central to our ambition to deliver excellent customer service for everyone in Birmingham. We're redesigning services, consolidating support functions, improving customer experience, driving channel shift, efficient customer contact through several access channels and embedding a culture of continuous improvement. Whether it's through smarter use of data, more joined-up services, or human-centred design, we're committed to making every interaction with the council efficient, consistent, and customer-focused.

This role is being offered on secondment basis until March 2026, providing a unique opportunity to contribute to high-impact work while developing your skills and experience. Please note that extensions to these secondments are subject to future Improvement Recovery Plan (IRP) funding.

We're looking for individuals who are collaborative, open-minded, and committed to delivering positive outcomes. If you're ready to help shape the future of customer experience in Birmingham, we'd love to hear from you.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact:

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.

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