Service Advisor/Bookkeeper

2 weeks ago

Sidcup DA PT, United Kingdom Clover Cars Services Full time £28,500 - £35,000 per year

Job Summary

Clover and Serks is an ambitious and fast-growing automotive startup. We're looking for a motivated and detail-oriented Service Advisor/Bookkeeper to join our team. This dual-role position will manage customer service, bookings, and workshop finance tasks, ensuring smooth operations both front-of-house and behind the scenes.

If you're seeking a role where you can grow with the business, shape the customer journey, and be part of something from the ground up, this is your opportunity.

Key Responsibilities

Customer Service & Bookings

  • Greet and assist customers, ensuring a friendly and professional experience from drop-off to collection.
  • Handle all service and MOT bookings, confirming appointments, scheduling efficiently, and monitoring workshop availability.
  • Clearly explain service and repair work, answer queries, and provide regular updates.
  • Upsell relevant services or repairs based on the vehicle's condition or service history.
  • Follow up with customers post-service to ensure satisfaction.
  • Maintain clear and timely communication via phone, email, and in person.

Workshop Accounts & Finance

  • Generate accurate customer invoices for services, repairs, and parts.
  • Record payments, track outstanding invoices, and follow up on overdue accounts.
  • Maintain and reconcile parts stock, liaising with suppliers to order and track workshop materials.
  • Assist with cash handling, daily takings, and reconciliation.
  • Support reporting of workshop revenue, job completion rates, and financial performance.
  • Maintain accurate records using QuickBooks and the service booking system.

Workshop & Administration

  • Liaise with technicians to allocate and prioritise jobs efficiently.
  • Keep the service desk, reception, and administrative areas clean, organised, and presentable.

Skills

  • Previous experience as a Service Advisor, Workshop Coordinator, or in workshop accounts.
  • Strong organisational and administrative abilities, with attention to detail in both customer service and workshop finance tasks.
  • Excellent interpersonal and communication skills.
  • Confident upselling services while maintaining a customer-first approach.
  • Familiarity with basic mechanical terms and vehicle systems.
  • Experience with QuickBooks and service booking systems (TechMan preferred).
  • Valid UK driving licence (held for at least 1 year, clean).
  • Proactive, dependable, and solution-oriented.

Salary & Working Hours

  • Pay: From £28,500
  • Schedule: Rota-based between Monday–Saturday, 7am–5pm or 8am–6pm
  • Working Week: 5 days per week | 45 hours
  • Overtime: Available when required

Perks & Benefits

  • Company pension
  • Free onsite parking
  • Access to health & wellbeing services
  • Retailer discounts via Bright Exchange
  • Opportunities for career development within a growing company

Job Type: Full-time

Pay: From £28,500.00 per year

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme

Experience:

  • service advisor: 1 year (required)

Language:

  • English (preferred)

Work Location: In person

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