Customer Service Assistant

7 days ago


Chelmsford CM ND, United Kingdom Anchor Consultancy Full time £29,000 - £36,000 per year

A growing Chelmsford-based company is seeking a Customer Service Assistant to join its team. This on-site, full-time position is ideal for someone who is confident, people-focused and eager to develop professionally. Full training is provided, so no previous experience is necessary.

The company works with well-known brands across the UK, delivering customer-facing campaigns and providing high-quality service on their behalf. As a Customer Service Assistant, you'll play a key role in representing these clients and ensuring a positive customer experience.

Key Responsibilities

As a Customer Service Assistant, you will:

  • Interact with customers in a friendly and professional manner.
  • Provide information, support and guidance on products and services.
  • Represent recognised UK clients across various customer-facing campaigns.
  • Assist with customer enquiries and help resolve issues efficiently.
  • Maintain accurate records and follow company processes.
  • Work closely with the wider team to meet service and performance targets.
  • Receive hands-on training to develop your communication and customer service skills.

What We Offer

  • Full training and ongoing development.
  • Clear progression opportunities into senior or team leader positions.
  • Weekly team socials and company events.
  • Opportunities to attend networking and industry training sessions.
  • Potential travel opportunities for certain campaigns.
  • A supportive, energetic and people-focused work environment.

Ideal Candidate

We're looking for someone who is:

  • Positive, confident and friendly.
  • A strong communicator who enjoys helping people.
  • Motivated, enthusiastic and eager to learn.
  • Professional, reliable and proactive in their approach.
  • Interested in building a long-term career in customer service or related fields.

No previous customer service experience is required — just the right attitude and a willingness to grow.

Requirements

  • On-site role based in Chelmsford.
  • Full-time availability, Monday–Friday.
  • Must have the right to work in the UK.

Job Types: Full-time, Permanent

Pay: £14.00-£15.00 per hour

Benefits:

  • Canteen
  • Company events
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site parking

Work authorisation:

  • United Kingdom (required)

Work Location: In person



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