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Facilitator

2 weeks ago

Glasgow, Glasgow City, United Kingdom Bill Gosling Outsourcing Full time

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

As a UK Facilitator, you'll own the end-to-end training experience for new and existing UK employees. From Day 1 onboarding through to early performance milestones, you'll create learning experiences that build confidence, capability, and momentum.

This is a delivery-focused role with real impact. You'll partner closely with Operations to ensure new hires are ready for the floor quickly, confidently, and successfully — with a strong focus on speed to proficiency, early KPI achievement, and retention.

What You'll Do:

  • Create a fun, energetic, and engaging learning environment that reflects our core value of Have Fun, Energetic
  • Own the UK onboarding experience for new hires, ensuring a strong and consistent journey from Day 1 onwards
  • Deliver interactive classroom and virtual training across onboarding and upskilling programmes
  • Partner with Operations to support agent readiness and performance, with a focus on:

o KPI attainment at 30, 60, and 90 days

o Reduced early attrition

o Strong onboarding throughput

  • Facilitate learning across our onboarding phases:

o Phase 1: Day 1 Orientation

o Phase 2: Fundamentals training (core skills and behaviours)

o Phase 3: Product-specific training

  • Use your autonomy to blend classroom learning with on-the-job activities, intelligently accelerating progression where readiness is demonstrated
  • Adapt and localise global learning materials for the UK audience, partnering with our Content Development team where required
  • Gather feedback and insights to continuously improve the learning experience
  • Champion our culture, values, and commitment to an inclusive and engaging workplace

Looking Ahead to 2026

Our learning journey is evolving. As we move into 2026, you'll help bring to life a more interactive, tech-enabled learning experience, leveraging new platforms and emerging AI-enabled learning tools to enhance engagement and learning transfer.

What We're Looking For:

  • Proven experience delivering engaging, instructor-led training or facilitation
  • Strong classroom presence with the ability to energise and engage diverse groups
  • A passion for onboarding, capability-building, and helping people succeed quickly
  • Confidence partnering with operational leaders to support performance outcomes
  • Understanding of adult learning principles
  • Comfort working in a fast-paced, evolving environment
  • Exposure to digital learning tools is an advantage (but not essential)

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

  • Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives