Operations Coordinator

3 days ago

Sidcup DA PT, United Kingdom Clover Cars Services Full time £28,500 - £32,000 per year

Operations Coordinator – SEN Passenger Transport

Clover Cars is a growing passenger transport company specialising in SEN (Special Educational Needs) school transport, with a fleet of minibuses and licensed cab drivers. We are looking for a proactive and organised Operations Coordinator to support the daily delivery of our services and help us maintain high standards of reliability and care.

Main Purpose of the Role

You will assist in the coordination and smooth running of our daily transport operations across multiple service lines. From managing school run logistics to handling last-minute route changes, you'll be central to ensuring our passengers — particularly vulnerable children — receive safe, timely, and professional transport.

Key Responsibilities

1. SEN Transport

  • Manage day-to-day school transport scheduling and logistics.
  • Liaise with councils, passenger assistants (PAs), parents, and drivers in real time.
  • Track crew attendance and monitor performance via our in-house systems.

2. Circuit Bookings

  • Handle incoming bookings and assign vehicles and drivers accordingly.
  • Maintain clear communication with customers regarding schedules and changes.

3. General Administration

  • Monitor and respond to inbox messages and operational queries.
  • Provide daily administrative support to the wider operations team.

4. Customer Service & Satisfaction

  • Respond to customer complaints and concerns professionally.
  • Log and escalate feedback to support service improvement.

5. Compliance & Safety

  • Support compliance with all transport regulations and licensing standards.
  • Promote a safety-first culture and report incidents promptly.

Essential Requirements

  • Experience in a transport operations or logistics environment.
  • Excellent written and verbal communication skills.
  • Strong IT literacy (Excel, transport booking or scheduling systems).
  • Ability to multitask, remain calm under pressure, and solve problems quickly.
  • Punctual, reliable, and organised.

Desirable

  • Knowledge of SEN transport, local authority contracts or PATS training.
  • Previous experience working with cab firms, school routes, or minibus fleets.

What We Offer

  • A supportive team environment
  • Opportunity to grow into senior roles (Operations, Compliance, or Dispatch)
  • On-the-job training and development
  • A chance to make a real impact in the lives of SEN pupils and their families

Job Type: Full-time

Pay: £28,500.00-£32,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Experience:

  • controller or SEN transport : 1 year (required)

Language:

  • English (required)

Work Location: In person

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