Operations Support Lead

7 days ago

York, York City, United Kingdom VetPartners Full time £25,000 - £35,000 per year
Operations Support Lead

VetPartners Limited, York (Hybrid)

We're keen to welcome an Operations Support Lead to join us at VetPartners.

Come be part of our transformational growth and a subject matter expert for your area of responsibility, which will include internal communications, amongst other operational fields. You will proactively champion continuous improvement within your area, have strong organisational skills for leading projects, whilst also managing a small team.

This role will suit someone who is looking at their next career growth for stepping into leading/managing a team, or may already have some experience to build on. Our ideal candidate will have excellent communication skills, plus awareness of daily operations in a business and some knowledge of the veterinary sector would also be an advantage.

A little bit about us:

Led by Vets, VetPartners already form a very significant share of the UK veterinary market, across equine, farm and small animal practices and veterinary businesses. Our mission is to deliver outstanding care for our patients and clients and be the veterinary group of choice. VetPartners encourages independent spirit; while supporting the investment in people, facilities, and latest technology so we can provide an excellent service.

What you'll be doing:
  • Oversee management of the Operations Support responsible shared inboxes
  • Be the first point of escalation for your areas of responsibility.
  • Initiate communications to practices/businesses through both written and verbal channels
  • Lead projects, coordinate resource availability, liaise with inter-departments/stakeholders where necessary and escalate identified issues or concerns that may be a risk to the success of a project completing, as a priority.
  • Conducting monthly 1-2-1s and PDRs (alongside Operations Support Manager), identifying and providing development opportunities to team members, and delivering coaching and mentoring when and where required.
  • Collating data and updating of spreadsheets for accurate tracking - reporting as necessary
  • Attend and lead meetings with internal stakeholders and suppliers, plus providing suitable updates
You will have the following skills, experience, and qualifications:
  • Experience of project work/management
  • An understanding of veterinary services an advantage
  • Must be a team player
  • Approachable, pro-active, and driven
  • Proven ability in building and maintaining stakeholder relationships
  • Strong emotional intelligence
  • Confident communicator at all levels
  • Resilient, adaptable, and able to work in a fast-changing reactive environment
  • Willingness to 'muck in'
  • Prioritising important tasks, amongst a varied workload, will be key to the role
  • An outlook that reflects the VetPartners culture and values
The finer details
  • Based out our York Central Office with some degree of flexibility of hybrid working from home.
  • Mon - Fri
  • 37.5 hours per week
  • Salary of £27,000
  • 25 days annual leave plus Bank Holidays
  • Health Shield - a health cash plan that can help you budget for your everyday health needs, and give discounts with supermarkets and other retailers
  • Enhanced Maternity, Paternity and Adoption leave
  • Ability to buy/sell up to 2 weeks holiday
  • £250 CPD allowance per annum
  • Discount for up to 3 of your pets at your local VetPartners practice
If this sounds like the role for you, we'd love to hear from you

For more information or to apply, please contact:

**Please Apply Directly - No Agency Submissions**

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