Customer Team Leader

1 week ago

Swansea SA LQ, United Kingdom Universal Retail Group Ltd Full time £20,000 - £28,000 per year

Contract: 22.5 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings from 5:30am, afternoons, late evenings until 10:00pm and weekends, to be discussed at interview

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

We're looking for Customer Team Leaders to join our team at Co-op.

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you.

What you'll do

Friendly and thoughtful service – you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations

Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected

Make sure that the store remains safe, legal, and fully operational

Manage diligence checks and stock accuracy to make shopping a great experience for our customers

Support your store manager by deputising when they're not working and delivering a variety of HR processes

Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback

Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have -

  • A genuine care for the needs of customers and members

  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor

  • Great people skills, with the ability to build positive relationships with customers and colleagues

  • Strong organisational and problem-solving skills

  • A desire to learn, grow and develop your leadership skills

  • The flexibility to work a range of different shifts

Why Co-op?

Full, paid training and dedicated support for your personal development and career progression

Job Types: Part-time, Permanent

Pay: From £13.10 per hour

Work Location: In person

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