UX Designer, Senior Associate

Shape the future of employee experience by leading the UX design of agentic AI and digital communication experiences, empowering our 300,000+ employees to supercharge their productivity.

As an Experience Design Senior Associate in the Employee Experience team, you will play a pivotal role in shaping the user experience of our self-service products and services by leveraging your advanced knowledge of experience design principles, design, AI, and research best practices. You will contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. You will collaborate with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job Responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices.
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users.
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings.
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking.

Required Qualifications, Capabilities, and Skills

• Commercial experience in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
• Strong portfolio of design work demonstrating your design thinking, principles, methodologies, and deliverables.
• Ability to synthesize complex, interdependent, and sometimes competing needs.
• Proven ability to create visually appealing and functional designs in Figma.
• Ability to effectively communicate UX artifacts such as IA, user journeys, and experience designs to stakeholders, peers, product owners, and developers.
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.
• Bachelor's degree in HCI, Human Factors, UX Design related field or equivalent professional experience.

Preferred Qualifications, Capabilities, and Skills

• Experience with agentic systems and designing GenAI tools.
• Conversational design experience.
• Building out design systems.
• Experience working on early-stage or zero-to-one projects.