Strategic Account Manager

Infopro Digital is recruiting for a Strategic Account Manager to support the growth of our industry-leading compliance SaaS platform Red On Line. This is an exciting opportunity to join a fast-growing international business and take ownership of a high-value portfolio of strategic accounts across the UK, Europe, the US, and emerging markets.

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities.

Red On Line is a global B2B SaaS company headquartered in France, specialising in compliance and regulatory intelligence solutions. Our platform and subscription services help organisations manage risk, stay compliant, and make informed operational decisions. With clients across France (FR), DACH, the UK, the US and beyond, we operate in a dynamic, mission-driven environment focused on innovation and customer success.

Our teams are collaborative, commercially driven, and passionate about supporting our clients through best-in-class technology and services.

About the Role

As a Strategic Account Manager, you will manage a portfolio of high-value, complex and strategically important subscription clients, driving retention, revenue growth and long-term partnership value. You will focus on deepening engagement, expanding multi-product adoption, and uncovering opportunities across global operations.

You will:

• Own a focused portfolio of strategic accounts with multi-market or multi-product potential.
• Lead all renewal, negotiation and commercial expansion discussions, ensuring high retention and reduced churn.
• Develop account strategies to expand usage, deepen relationships and maximise contract growth.
• Build strong, trusted relationships with senior stakeholders across compliance, operations, and EHS leadership.
• Partner closely with Pre-Sales, Client Success, Marketing and Product to shape value-driven account plans.

Key Responsibilities
Portfolio Management

• Manage a targeted portfolio of strategic accounts across multiple regions.
• Prioritise growth opportunities using client insight, product usage data and strategic potential.
• Maintain accurate forecasting, account planning, and pipeline management within the CRM.

Upsell & Cross-Sell

• Identify expansion opportunities across product modules, user groups and additional geographies.
• Run strategic discovery sessions and deliver tailored, C-suite-appropriate proposals.
• Collaborate with Pre-Sales and subject matter experts to support complex or technical discussions.

Renewals & Commercial Ownership

• Own the full renewal lifecycle, with a proactive, value-led approach to retention.
• Mitigate churn through early risk identification and strong stakeholder alignment.
• Consolidate contracts and shape multi-year, multi-product strategic agreements.

Client Engagement & Relationship Building

• Build strong, long-term relationships with senior operational and compliance leaders.
• Conduct regular value reviews, strategic planning sessions and performance discussions.
• Monitor account health and collaborate closely with Client Success to drive adoption and satisfaction.

Internal Collaboration

• Work cross-functionally with Client Success, Product, Pre-Sales and Marketing to deliver excellence.
• Escalate risks early and orchestrate internal resources to resolve complex client challenges.

Requirements

• 2–3+ years' experience in account management, customer success or commercial SaaS roles.
• Experience managing strategic or high-value accounts strongly preferred.
• Strong communication, executive-level presentation, discovery and negotiation skills.
• Commercially minded with a proactive, growth-oriented mindset.
• Confident managing multiple priorities in a fast-paced environment.
• Bachelor's degree in Business, Marketing, or a related field.

Benefits

• • Hybrid working with flexibility options.
• Excellent holiday allowance that increases with tenure.
• Your birthday off—on us.
• Access to a 24/7/365 Employee Assistance Programme.
• Extensive learning and development opportunities via Generation Infopro.
• Paid volunteer days to support community impact initiatives.

Global Employee Benefits Include:

• • 25 days annual leave (rising to 30)
• Group personal pension plan
• Life assurance
• Interest-free season ticket loan
• Private medical insurance
• Employee assistance programme
• Bonusly employee recognition
• Employee discount scheme
• Eye-care vouchers
• Discounted gym membership
• Agile/remote working
• Bike to work
• Buying additional holiday
• Dental insurance
• Give as you earn
• Partner gym membership
• Health cash plan

• Personal accident insurance

• Learn More About Us

• Infopro Digital connects professional communities.
  
  Our brands are leaders in construction & public sector, automotive, industry, risk & insurance, and retail.
  
  Our solutions enable decision-makers to make informed decisions and help organisations drive sustainable performance.

• Equal Opportunities

• We provide equal opportunities to all employees and applicants. Data collected for monitoring purposes is anonymous, confidential, optional, and never seen by hiring managers.

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