Housing Management Officer

Housing Management Officer - Supported Accommodation

37.5 hours per week

£25,901 - £29,142

FTC until April 2026, with possible extension

Day time shifts including regular weekend working

Stepping Stone Projects is an established and growing charity providing quality homes and services to help prevent homelessness and transform lives across the North West.

Our support services are aimed at helping our customers develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation.

We are looking for a Housing Management Officer to join us supporting two projects in Blackburn on a fixed-term contract basis until April 2026.

Cherry Bridge Lodge is a 24-hour staffed, 40-bed hostel in the centre of Blackburn. This project consists of 30 single occupancy rooms where a customer has their own room but shares some communal areas (lounge, toilets & bathrooms). There are also 5 x 2 bedroomed flats, where a customer has their own room but shares some communal areas (small lounge, kitchenette area & bathroom). This is a mixed-gender project for adults over the age of 18 with a variety of needs including mental health, substance/drug use, alcohol use and challenging behaviour. Customers are supported in a person-centred way to move on their own accommodation.

Skye Crescent Lodge is a 24-hour staffed, 64-bed hostel in the Shadsworth area of Blackburn. This consists of 60 single occupancy rooms, where a customer has their own room but shares some communal areas (lounge, toilets & bathrooms). This is a mixed-gender project for adults over the age of 18 with a variety of needs including mental health, substance/drug use, alcohol use and challenging behaviour. Customers are supported in a person-centred way to move on their own accommodation.

The role will be part of a team providing 24/7 services to customers based on site.

The Housing Management Officer will work on a rolling shift basis, hours will be an average of 37.5 per week.

As part of the role you will:

• Provide a high-quality site-based intensive housing management service to customers on site
• Deliver a proactive housing management service to customers to enable them to meet the conditions of the tenancy with regard to any payment of rent and service charges, and meet their other obligations as a tenant.
• Take lead day to day responsibility for site facilities management and health and safety checks, in accordance with SSP policy and procedures.
• Keep void losses to a minimum by ensuring that swift action is taken to re-let void properties, including carrying out property inspections before and after the customer vacates the premises, ordering any repairs and replacement fixtures and fittings that are needed and arranging for the scheme cleaners to clean the property.
• Carry out sign-up procedures with new customers, ensuring that customers are given information on tenancy responsibilities and arrangements for reporting repairs.

We would love to hear from you if:

• You have experience in providing housing management, housing related support, care and support, or housing advice in housing management
• You have a versatile, flexible and co-operative approach to work
• You demonstrate a diplomatic and non-judgmental approach
• You have the skill to frequently operating computerised administrative and office systems and software packages
• You have the ability to deliver housing-related support and to manage and act as a key worker to a case load of client
• You have the ability to manage time effectively, prioritise work and meet deadlines

This post is subject to safer recruitment processes, this includes the requirement for an enhanced DBS check being undertaken before taking up the post.

If you would like any further information on the role please contact -

If you believe that you can bring something special to this role, then apply now by sending your CV by noon on Wednesday 29 October to - (though please note due to the fast-moving nature of the current job market we reserve the right to close the position earlier).

We want you to be yourself at Stepping Stone Projects we value everything that makes you unique. We recognise and celebrate your difference and together we make Stepping Stone Projects a special and great place to work.

We are a disability confident employer and we will provide reasonable support to disabled applicants throughout the recruitment process. If you need any support to allow you to make an application then please contact -

Job Types: Full-time, Fixed term contract

Pay: £25,901.00-£29,142.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Sick pay

Work Location: In person