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General Manager

2 weeks ago

Goole DN, United Kingdom 43d9c29c-9e4f-4a05-bc66-0a5ea8b228a3 Full time £36,000 - £60,000 per year

Job Purpose

Ensure that all parts of the venue are operating effectively and efficiently with all employees doing their required duties.

Hours - 45h/week

Key responsibilities and accountabilities

  • Oversee all recruitment
  • Work closely with the wider management team within the venue
  • Work on planning and implementing strategies to increase footfall and revenue streams
  • Monitor the rotas to ensure adequate resource is allocated and where over resourced highlight to wider management team
  • Overseeing the running of the shifts making sure the best quality of service available to the customer.
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Ensure stock that is delivered is inputted onto Tabology within 24 hours of delivery
  • Discuss evaluation of employee performance and identify gaps and training needs
  • Supervise and motivate staff to perform at their best
  • Work with the Business development manager to hold events and work with the community
  • Coach and support assistant manager, supervisors and Bar team
  • Monitor retail operating costs, budgets and resources
  • Support Implementation of Training programs and techniques to help develop the team
  • Responsible for controlling incoming and outgoing stock with a focus on meeting company KPI targets
  • Managing staffing levels effectively, controlling costs with a balance of delivering fantastic service and profitability.
  • Oversee kitchen operations, ensuring kitchen managers and team are following company FS & H&S protocols. Conducting regular kitchen audits to drive standards and quality
  • Communicate with all areas of the business
  • Analyse consumer behaviour and adjust product positioning and venue presentation
  • Handle complaints from customers
  • Research emerging products and use information to discuss with the Director of Bar operations and the Operation Manager.
  • Create reports, analyse and interpret retail data, like revenues, expenses and competition
  • Make sure all employees adhere to company's policies and guidelines
  • Act as a Brew York Ambassador and set an example for our staff
  • Oversee the overall functioning of the business and highlight where needs flexing/adjusting
  • Monitor posts on social media about the venue to generate business and a following
  • Keep up to date with licensing legislation and ensure employees are following (including challenge 25 policy and Ask for Angela), taking overall responsibility for the premises
  • Ensure cellars and kitchens are maintained with a high standard of hygiene
  • Proactive stance on health and safety in the work place, ensuring all is in line with health and safety standards
  • Ensure monitoring and managing losses and employee performance to drive profitability
  • Highlight any issues with equipment or beer to Retail Operations Manager /Retail Operations Director
  • Ensure all events held in the venues are co-ordinated and everybody is aware.
  • Ensure waste remains at a minimum on all stock and any issues highlight with Retail operations manager/ Retail Operations Director
  • Ensure any maintenance issues are reported immediately
  • Maximise the potential of the events spaces
  • Oversee Kitchen and ensure following food Hygiene followed

Requirements and skills

  • APLH
  • Proven experience in management in hospitality or similar position
  • Level 3 Food Hygiene
  • Experience with recruiting and performance evaluation processes
  • Customer service experience
  • Good math skills with the ability to create and analyse reports, spreadsheets and sales statistics
  • Leadership and organisational abilities
  • Communication skills
  • Problem-solving attitude
  • Ability to work weekdays/evenings, weekends and public holidays when needed.

Job Types: Full-time, Permanent

Pay: From £36,000.00 per year

Benefits:

  • Company pension
  • Employee discount

Ability to commute/relocate:

  • Goole DN14: reliably commute or plan to relocate before starting work (required)

Experience:

  • Bar management: 2 years (required)

Licence/Certification:

  • Personal Licence (required)

Work Location: In person