Solutions Architect

Hybrid 3 days a week together out of our London, Birmingham or Bristol offices (flexible 2 days remote wherever).
Why this job matters
Are you passionate about designing and delivering innovative solutions in the telecom sector? As a Solution Architect, you'll play a key role in shaping and implementing technology that keeps BT at the forefront of the industry. You'll work closely with Enterprise Architects and business stakeholders to ensure our solutions fit seamlessly within BT's ecosystem, making a real impact from day one. This is a fantastic opportunity to join a collaborative team where your expertise will help drive transformation and deliver value across the business.

What You'll Be Doing

• Designing and implementing solution architectures, with a particular focus on ServiceNow within the telecom domain.
• Collaborating with Enterprise Architects and other teams to deliver robust, reliable, and cost-effective solutions.
• Ensuring architectural solutions integrate smoothly with BT's systems and processes.
• Producing high-quality design artefacts, including HLDs, UML diagrams, and sequence flows.
• Leading end-to-end architecture and solution design for telecom service transformation programmes.
• Supporting the early stages of projects, including shaping scope, roadmaps, and business cases.
• Developing reusable design patterns and frameworks in line with industry standards.

The Skills And Experience You'll Need To Succeed

• Strong experience in Telecom OSS/BSS and solution architecture.
• In-depth technical knowledge of telecom, especially with ServiceNow (including ITSM and CSM modules).
• Solid understanding of TMF Open APIs (e.g., TMF620, TMF622, TMF632, TMF637, TMF674, TMF679, TMF651).
• Experience with product modelling, inventory design, and diagnostics workflows.
• Familiarity with frameworks such as eTOM, SID, TAM, ITIL, and agile tools (JIRA, Confluence, ARIS, ).
• Excellent communication, documentation, and leadership skills.
• Ability to start delivering value immediately, with minimal coaching.
• TMForum certification would be a bonus.

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1 -2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.